Director, Sales Operations at Papaya Pay

| Greater LA Area
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About the Role:

If you are a high impact operational leader who can drive key strategic initiatives to improve sales effectiveness and efficiency, then we need your help. 

As Director, Sales Operations, you will define, document, and manage sales process procedures, CRM functionality, workflow requirements, analysis, and create necessary sales reports, forecasts, and dashboards. Success in this role means increasing sales as a result of your operational efforts. 

Teamwork, flexibility, communication, and a willingness to learn are of the highest importance. Papaya believes that diversity helps build an inclusive culture where all team members can grow, contribute, and feel valued. If you agree, we’d love to hear from you!

What you would be doing: 

  • Continuously refine and improve sales processes and system implementations 
  • Serve as the subject matter expert for Salesforce, Pardot, and other sales-specific tools and applications 
  • Develop and deliver KPIs, dashboards, and reports that enable sales reps, sales leadership, and the Papaya executive team to track, measure, and drive revenue 
  • Manage the quota and territory assignment processes to maximize sales productivity
  • Track and analyze the performance of the sales organization to identify opportunities, report against targets, and advance strategic priorities

We’d like to hear from candidates with: 

  • A background in sales operations in a B2B software sales environment
  • Proven examples of how you influenced sales teams to exceed targets and improved sales during your tenure
  • Expertise in Salesforce, Pardot, and associated sales enablement tools (e.g. YesWare, Zapier, Looker, etc.)
  • Proven analytical skills to compile large amounts of data into an understandable format for decision-making
  • Ability to create and implement process flows (in Salesforce and elsewhere) 
  • Initiative, you’re a self-starter who’s comfortable starting projects from a blank Google doc

We’d be especially excited if you have Salesforce Admin certification. If you have been the first sales ops person at a startup, don't forget to mention it!

Why Papaya?

Papaya started in 2016 with a goal to alleviate the stress of paying bills. We’ve adopted our phones for everything else, why not eliminate the need for calls, mailing checks, and tedious web forms? We are expanding mobile share of the $4T US consumer bill space, and are one of the fastest growing startups in Los Angeles. 

The key to our success? Our people. From engineering, sales, to operations, Papaya’s team is comprised of some of the most intelligent, humble, diverse, and resourceful people you’ll ever meet. With the help of successful investors including Sequoia Capital, First Round Capital, and Silicon Valley Bank; Papaya is building something special. Our impact-driven team receives competitive salary, benefits, equity, and agency. 

We love to celebrate our incredible group of hardworking employees - and it shows. We’re proud to say that we were voted one of Built In LA’s Best Small Companies to Work for in 2020! Learn more and come join us. Find out what the next step in your career could look like here at Papaya.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • MongoDBDatabases
    • ConfluenceManagement
    • TrelloManagement

Location

Our neighborhood is easily accessible from LA and the San Fernando Valley. We have access to workout classes, bars, and restaurants. Hello In-N-Out!

An Insider's view of Papaya Pay

What are some social events your company does?

We have a PapayaTalks series where coworkers present something unique and special to them. A non-exhaustive list of topics we've covered: bharatnatyam, birding, tequila+mezcal, taiwanese food, our school system, motorcycles, competitive online racing.

We also tried to start a band but it never got off ground. I'm sure every startup can relate.

Coleman

Operations Specialist

How do you collaborate with other teams in the company?

As a startup, all members of our team are in constant collaboration. With an open floor plan and friendly team, we are often helping each other or spitballing ideas. In business development specifically, we work closely with the marketing and customer success teams in order to understand and convey our services to prospective clients.

Amelia

Account Executive

How does the company support your career growth?

We have incredible access here at Papaya. I've been able to participate in mentorship programs through First Round Capital, get advice from people leaders at Sequoia, and network with bright minds in fintech. Being at a 40-person startup, I'm able to try new things and grow on the job with support from internal and external leadership.

Danielle

People Operations Manager

How do you empower your team to be more creative?

I believe that creative ideas can come from anyone. I've found that giving teams a high degree of autonomy after clearly spelling out goals and constraints leads to the best creative outcomes. Autonomy encourages them to be creative and a clear charter helps avoid analysis paralysis.

Navjot

VP, Engineering

What projects are you most excited about?

I'm most excited about a collaboration with Product to figure out what cool new benefits we can offer new and existing users using a combination of quantitative and qualitative inputs. I'm also excited about the tools I'm building for our various teams to be able to streamline their day, helping them make better & faster decisions using data.

Tamar

Senior Manager, Data & Analytics

What are Papaya Pay Perks + Benefits

Papaya Pay Benefits Overview

We believe that diversity helps build an inclusive culture where all team members can grow, contribute, and feel valued. If you agree, we’d love to hear from you!

Everyone receives a competitive salary, equity, and benefits package.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Mentorship program
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