Account Manager

Are you outgoing, self-motivated, and willing to take the lead? Do you know what is needed to ensure clients are happy and expectations are met? SteelHouse, one of the fastest growing online advertising companies in the country, is looking for an Account Manager who is able to learn quickly on the job and work well under pressure. LA-based, with a cool company vibe, SteelHouse is looking for the right, highly motivated person to join our Client Services team. If you want a great opportunity in a company that is revolutionizing the online display advertising industry – this is for you.

The Client Services team is a group of account management professionals who specialize in the exciting world of online display advertising. The Client Services team is seeking an energetic and highly-detail oriented individual who can assist with setting up new client accounts and quickly troubleshoot account issues. Working closely with an Associate Account Director, the Account Manager is responsible for driving communication, timelines and overall client lifecycle.

You are:

• Able to multitask and prioritize in a fast-paced environment
• Passionate about advertising and supporting great creative work
• Proven at building relationships with clients and teammates
• Talented in collaborating with people of varying personalities
• A stellar problem solver and enjoy providing a high level of service
• Confident, resourceful, decisive, and willing to take initiative
• Effective working individually and as part of a team, while fostering a collaborative and harmonious work environments
• Practiced at keeping cool under pressure and help others do the same

You will:

• Quickly onboard clients onto the SteelHouse platform, acclimate them to our product and set expectations for the lifecycle of the campaign
• Oversee the development and implementation of display campaigns from inception to execution
• Respond to and execute client requests (creative development, campaign set-up and reporting)
• Organize and manage all live campaigns and perform detailed account reviews by proactively obtaining and communicating project status and next steps daily
• Consult with senior members of client’s Ecommerce and Digital Marketing teams in determining concrete performance goals and attribution percentages to optimize campaigns towards
• Collaborate with internal Performance, Ad-Ops, Creative, Sales, and Beta teams to align client goals with SteelHouse product offerings and internal processes, and to ensure requests are executed with the client’s success in mind
• Analyze and present campaign performance on biweekly or monthly performance calls and via email communication to ensure all parties are pleased with the level of performance received
• Work with Associate Account Director in developing broader account strategy and defining implementation tactics by continuously collaborating with clients on their digital media plans
• Develop, report and communicate control-testing strategies across client campaigns to showcase performance lift
• Create creative briefs for the in-house design team based on client strategies and goals
• Take responsibility for account growth, client satisfaction, and retention
• Foster relationships to ensure account growth, client satisfaction, and retention

You have:

• Bachelor’s degree required 
• Internet/technology savvy
• 2-4 years of experience in related field
• Impeccable verbal and written communication skills
• Proven time management and organizational skills
• Ability to work full-time in our Culver City office
• Experience in the ad tech industry or online marketing is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with Zendesk, Join.Me, and UberConference a plus

The gig comes with a few perks:

• Collaborative work environment with friendly people
• Beautiful office with an open floor plan and huge windows
• Transparency-we share very detailed financial info at company meetings
• Investment portfolio- Acorns contribution from SteelHouse
• Competitive compensation
• 100% healthcare coverage
• Open-ended vacation policy with an annual vacation stipend
• 401k plan
• Flexible Spending Account (FSA) for dependent, medical and dental care
• Weekly food deliveries, food trucks and outdoor BBQ
• Gated dog run located outside - in our LA location

About SteelHouse:

SteelHouse provides advertising software for direct marketers, agencies, and brands of all sizes. The SteelHouse Advertising Suite provides marketers with everything they need to launch retargeting and prospecting campaigns through display, mobile, and social. The SteelHouse Creative Suite lets anyone create beautiful ads using the content around them. Our solutions give advertisers total transparency and complete control over their campaigns – all with the fastest go-live in the industry.

SteelHouse Wins: built in Los Angeles Top 100 Digital Companies in LA, Hermes Creative Award Winner, Telly Award Bronze Award Winner, AVA Digital Award Platinum Winner, EMA Innovator Award Winner, LA Business Journal's Top Places to Work in LA.