Provides accurate product quotations, reviews bid requests and drawings, answers customer questions, documents interactions in ERP, and converts quotes into orders. Maintains product and pricing knowledge, follows up on open quotes, resolves issues, meets quote turnaround SLAs, and collaborates with internal teams to support customer satisfaction and project timelines.
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You Will Get To Do
The Specialist II is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.
Job Responsibilities
- Responsible for providing accurate quotations to customers for their given Product Group
- Meet or exceed SLA for quote turn around for their given Product Group
- Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
- Maintain broad knowledge of Product Group products to offer customer
- Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
- Document customer interactions and transactions in ERP consistently.
- Demonstrate sincere desire to understand and anticipate the needs of customers
- Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
- Participate in educational opportunities to enhance knowledge of Product Group
- Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
- Effectively provide customer feedback to Team Leader
- Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction
What We Are Looking For
- High School diploma or equivalent, Associates Degree preferred but not required
- Ability to work at a fast pace and stay current with all inquiries and follow up tasks
- Knowledge of general pricing and margins applied and negotiating skills
- General understanding of glass systems
- Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
- Must be organized and have the ability to prioritize effectively
- Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
- Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
Position Pay Range
$24—$33 USD
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
Oldcastle BuildingEnvelope Los Angeles, California, USA Office
5631 Ferguson Drive, Los Angeles, United States, 90022
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