Sales Operations Program Manager

D-Wave (NYSE: QBTS), D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers — the world’s largest — feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we’re shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com.

You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many whitepapers. 

At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow.

About the role

The Sales Operations Program Manager role is a part of the Go-To-Market (“GTM”) Operations team and is responsible for design, delivery and continuous improvement of sales processes, reports, business management artifacts, and sales enablement content. This role will partner closely with Business Systems, Sales, Finance and Legal to ensure successful and frictionless Quote-to-Cash (“QTC”) processes are implemented, and result in predictable, consistent sales execution worldwide. The position reports to the Director of Sales Operations. 

What you'll do

CRM, Tools & Data 

• Be the Salesforce point person for Sales Operations: troubleshooting issues, supporting configuration requests, guiding users, and partnering with Business Systems on changes and UAT testing. 

• Ensure clean, accurate CRM data across accounts, contacts, and opportunities. 

• Build and update operational dashboards and reports that give Sales leadership clear visibility into execution, pipeline and performance. 

• Create artifacts and analysis that support ongoing business management such as Quarterly Business Reviews. 

• Support a broad GTM technology stack-including enrichment, deduplication, routing, automation, engagement, RFP, and productivity tools, and their respective lifecycle in partnership with Business Systems.  

• Monitor GTM tool integrations and enrichment, flag issues, and coordinate resolution. 

Deal Support & Order Flow 

• Support the smooth operation of QTC processes, including approvals and resolving blockers that prevent revenue bookings.  

• Ensure compliant booking of sales transactions that accurately reflect information required by Finance, Legal and post-sales (e.g.: customer provisioning data). 

• Document processes, failure points and recurring issues for ongoing process improvement.  

Enablement & Documentation 

• Ensure comprehensive tool adoption and consistent usage by creating clear, user-friendly documentation: process guides, Standard Operating Procedures (SOPs), onboarding materials, and tool quick starts. 

• Deliver training on QTC and GTM tool stack usage, workflows, and operational best practices. 

• Support sales implementation of playbooks, methodologies and execution by keeping content organized, up to date, and easy to consume. 

Reporting & Insights 

• Build recurring and ad-hoc reports that highlight pipeline health, sales execution, activity trends, and data quality. 

• Prepare clean datasets and structured reporting for cross-functional partners including Finance, and Sales Leadership. 

• Prepare presentations with data and insights in support of ongoing business management rhythms.  

About You

You are a systems thinker who loves making things work: smooth processes, clean data, fast deal cycles, and well-supported sellers. You are: 

• Customer-centric and outcome-obsessed: you prioritize impact over activity to deliver excellence for our customers.   

• Curious and analytical: you are comfortable with data and know how to communicate key insights via reports, dashboards and presentations. 

• A change agent: you can partner with cross-functional stakeholders to build the case for change, bring others along for the implementation, and land the change with the broader Customer Team. 

• Passionate about continuous improvement: you look for ways to optimize processes and workflows using data and stakeholder input to drive systems and implementation of world-class QTC.  
• 5+ years in Sales Operations, Revenue Operations, Deal Desk Support, or similar GTM roles. 

• Strong hands-on experience with CRM systems (Salesforce experience a major plus) working with reports, dashboards, data management, troubleshooting, and user adoption. 

• Experience supporting quoting workflows, deal reviews, or order-management processes. 

• Strong analytical skills with comfort building reports and interpreting data. 

• Strong interpersonal and communication skills; ability to synthesize complex business challenges and create clear solutions and messages for audiences at various levels of sophistication. 

• Strong organizational skills and the ability to manage incoming requests and competing priorities with a self-starting approach.  

• Program and project management experience, with a successful track record of delivery and implementation.  

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. 

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) . The final offer is determined by your proficiencies within this level.   

Inclusion: 

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print: 

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.