Sales Operations Coordinator

WHAT YOU'LL DO

• Responsible for overseeing daily order approvals for >30 North American Retail and Distribution Customers, ensuring seamless collaboration with planning and logistics teams to facilitate timely order processing. 
• Effectively coordinate and communicate order status with accounts, managing PO changes including extensions and ship window modifications as necessary. 
• Support Sales Leads in maintaining accounts by executing various tasks such as item set up, managing customer paperwork, generating reports, and coordinating sample shipments. 
• Act as a point of contact for troubleshooting issues between Customers and Internal teams, resolving conflicts promptly and efficiently. 
• Initiate, manage, and execute special projects and cross-departmental process optimization that support internal and external stakeholders. 
• Oversee the onboarding process for new customers, ensuring a smooth transition and positive experience. 
• Track and analyze Weekly Sales and Inventory reports 
• Handle ad-hoc responsibilities as required, addressing evolving business needs.

WHAT WE NEED:

Experience in Sales Operations, Account Management, Project Management, or a similar role
Ability to manage multiple projects, requests, and deadlines in a fast-paced environment without letting details slip
Comfortable working with tools like Microsoft Office and Google Workspace (Sheets, Docs, etc.)
Experience in CPG, mass retail, or specialty distribution is a plus
Experience working with major retailers like Target or Walmart is a plus
Familiarity with ERP systems (Brightpearl, SPS, or similar) is a plus
You’ll thrive in this role if you:
Are a strong communicator who builds positive, collaborative relationships
Enjoy problem-solving and finding ways to make things work better
Stay highly organized and keep track of the details (even when things get busy)
Are adaptable and comfortable navigating change
Bring a team-first mindset and a positive attitude to your work