Sales Operations & Administration Specialist (Huntsville, AL)

The Sales Operations & Administration Specialist will play an important role in supporting the day-to-day activities of our North American business.

Working closely with the General Manager and the sales organization, this individual will provide administrative and operational support across order management, sales reporting, inventory coordination, scheduling, and customer training activities.

This is a hands-on role suited to someone who enjoys working across multiple business functions, takes ownership of tasks, and thrives in a fast-paced, growing technology company.

The successful candidate will help establish efficient operational processes at our new Huntsville facility while ensuring our sales team has the administrative support needed to focus on customers, partners, and business growth.

This position will be located in our Huntsville, Alabama office.

Responsibilities

Sales Operations & Order Management

• Support the sales organization with day-to-day operational and administrative requirements.
• Coordinate customer purchase orders, sales orders, quotations, and associated documentation.
• Track orders from receipt through fulfillment, working with internal teams to ensure timely processing and delivery.
• Ensure the sales team maintain accurate customer, partner, and opportunity information within CRM and internal business systems.
• Assist with sales reporting, pipeline tracking, forecasts, and regular business reviews.
• Coordinate with finance, logistics, and operations teams to resolve order-related issues.

Inventory & Facility Coordination

• Support the management and tracking of equipment inventory held at the Huntsville facility, including demonstration systems, spare parts, and customer equipment.
• Maintain accurate inventory records, equipment assignments, and movement logs.
• Coordinate incoming and outgoing shipments with internal teams and logistics providers.
• Assist with equipment returns, repairs, and Return Merchandise Authorization (RMA) processes.
• Support the day-to-day administration and organization of the Huntsville office and training facility.
• Help establish and maintain effective administrative and operational procedures as the business expands.

Events, Training & Scheduling

• Coordinate scheduling and logistics for customer training programs delivered at the Huntsville facility.
• Support the organization of customer visits, demonstrations, meetings, and partner engagements.
• Assist with planning and coordinating industry events, trade shows, and exhibitions.
• Manage event logistics, including registrations, equipment shipments, meeting arrangements, and materials.
• Coordinate calendars, meeting schedules, and travel arrangements when required.
• Work with technical and sales teams to ensure training facilities, equipment, and materials are prepared ahead of scheduled activities.

General Management & Administrative Support

• Provide day-to-day administrative and operational support to the General Manager, US & Canada.
• Assist in preparing business reports, presentations, spreadsheets, and other management materials.
• Coordinate internal meetings, track action items, and follow up on outstanding activities.
• Maintain organized business records, documentation, and operational trackers.
• Liaise with colleagues across sales, finance, operations, engineering, and other functions.
• Identify opportunities to improve administrative processes, efficiency, and coordination across the business.

• 2+ years of experience in sales administration, sales operations, office coordination, or a similar business support role.
• Previous experience working within a technology company or other fast-paced, growing business.
• Strong organizational skills with the ability to manage multiple tasks and competing priorities.
• Proficiency with Microsoft Office, particularly Excel, Outlook, PowerPoint, and Word.
• Experience using CRM, ERP, inventory management, or other business administration systems.
• Strong written and verbal communication skills.
• High attention to detail and commitment to maintaining accurate records.
• Ability to work independently, take initiative, and follow tasks through to completion.
• A positive, collaborative attitude and willingness to support different areas of the business.

Preferred Qualifications

• Experience supporting a B2B technology sales organization.
• Familiarity with hardware products, inventory management, shipping, or logistics coordination.
• Experience coordinating customer training programs, events, or trade shows.
• Exposure to Salesforce, HubSpot, or similar CRM platforms.
• Experience working with international teams or supporting a geographically distributed sales organization.
• Associate's or bachelor's degree in business administration, operations, or a related discipline, or equivalent practical experience.