Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.
This role translates business priorities, process changes, product updates, Sales plays, and new tools into practical education and guidance that help Sales teams understand what is changing, why it matters, and how to apply it effectively with dealers.
Outcomes and Activities:
- This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
- This position is available in three regional assignments: Northeast, Southwest, and West. Each hire will serve as a dedicated partner to the sales teams within their assigned region. To ensure alignment with business needs, employees must work core hours of 9:00 a.m. to 5:00 p.m. in the local time zone of the region they support, regardless of where they reside.
Key Responsibilities
Sales Education and Readiness
Support the development and execution of ongoing Sales education and readiness programs for field sellers, leaders, and specialized Sales roles.
Translate business priorities and changes into clear, practical education, discussion guides, job aids, coaching support, and field-ready resources.
Reinforce role-specific selling behaviors, dealer conversation expectations, process execution, and adoption of new tools and programs.
Support regional forums, best-practice sharing, and reinforcement activities that improve consistency across Sales.
Initiative and Sales Play Support
Support readiness for product launches, process changes, Sales plays, pilots, and go-to-market initiatives.
Develop reinforcement plans, coaching guidance, talking points, and role-specific direction that support successful field execution.
Gather and share field feedback to improve clarity, adoption, positioning, and execution.
Help reinforce key behaviors over time to support sustained adoption and performance.
Cross-Functional Partnership
Partner with Sales Enablement, Sales Leadership, GTM Strategy, Product, Marketing, Analytics, Training & Development, and other teams to support aligned education and readiness efforts.
Work with subject matter experts and content owners to validate information and ensure education resources are accurate and practical.
Partner with the Sales Enablement Content Specialist to identify content gaps, clarify field needs, and improve usability of Sales resources.
Collaborate with Training & Development on learning standards, reinforcement strategies, and instructional practices where appropriate.
Continuous Improvement
Use field feedback, engagement insights, and business needs to improve Sales education and readiness resources.
Evaluate whether education and reinforcement efforts are supporting intended behaviors and execution expectations.
Recommend improvements that simplify the learner experience and increase field adoption.
Requirements
Bachelor’s degree in Business, Communications, Education, Learning & Development, Marketing, or a related field, or equivalent relevant experience.
At least three years of experience in Sales Enablement, Sales Education, Sales Operations, Training & Development, Communications, or a related field.
Experience developing Sales-facing, business-facing, or role-based education and readiness resources.
Strong communication, writing, facilitation, organization, and project management skills.
Ability to translate complex business information into clear, actionable guidance.
Ability to travel up to 25% based on business needs.
Preferred Qualifications
Experience supporting a field-based Sales organization.
Experience developing job aids, discussion guides, reinforcement tools, Sales play support, or role-based education materials.
Familiarity with adult learning principles, instructional design, sales methodologies, or reinforcement strategies.
Experience supporting product launches, go-to-market initiatives, pilots, or change efforts.
Familiarity with CRM, learning, enablement, or knowledge management platforms.
Compensation: $90,000 - $105,000 base salary + annual bonus
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
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Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
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