Sales Development Representative || REMOTE

This is a remote position.

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams.

Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

• Great Place to Work® Certified
  
• HR Asia Best Companies to Work for in Asia 2025
  
• HR Asia Most Caring Company Award 2025
  
• HR Asia Diversity, Equity & Inclusion Award 2025
  

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.

Join OutForce and build your future with one of Asia’s best workplaces.

About the Team You’ll Join:

A specialist consulting firm that helps organizations enhance customer experience (CX) and contact Centre performance through strategic advisory, technology selection, implementation support, and operational optimization. The company partners with businesses to streamline customer engagement, improve service delivery, and maximize the value of CX and contact Centre technology investments.

Job Overview:  

Employment type: Full-time

Shift: AU working hours

Work setup: REMOTE

Salary: UP TO PHP 70,000.00

What we offer: 

• Competitive compensation package aligned with your skills and experience
  

• Comprehensive HMO coverage, including a free dependent on Day 1
  

• Employee referral program with rewarding incentives
  

• 20 days of annual leave, giving you flexibility to manage your time
  

• Engaging team activities and events to keep work enjoyable
  

• Build strong, high-impact connections with key stakeholders across the business
  

• Take part in client engagement initiatives to elevate your professional experience.
  

Role Overview:  

You'll own the top of client’s sales pipeline, working directly with our founder and senior consultants to connect with contact Centre and CX leaders across Australia and New Zealand. You'll help organizations identify opportunities to improve their contact Centre technology, from upcoming platform renewals to AI initiatives and broader CX transformation. Your job is to uncover the right opportunities and get the right people into a Blueprint Review with our senior team. As we grow, you'll also help shape how we approach outbound sales, refine our messaging and build a repeatable pipeline generation process. You'll connect with decisionmakers including Contact Centre Managers, Heads of Customer Experience, Customer Service Leaders, IT Managers and senior business leaders across industries such as financial services, healthcare, insurance, utilities, fundraising, NFP’s and government.

What We’re Looking For:

Minimum Qualifications:

• 2+ years of B2B outbound calling or appointment setting, with numbers to prove it: dials, conversations, meetings booked, targets hit
  

• A clear, confident English-speaking voice that senior Australian and New Zealand executives warm to straight away
  

• Good working knowledge of contact Centre’s, communications systems and AI: how contact Centre's run, what platforms like Zoom, Genesys or Avaya do, and where AI (voice agents, chatbots, agent assist) fits in
  

• The ability to hold a credible conversation with senior people: managers, heads of department and GMs, not just front-line staff
  

• Strong written English for personalized emails and LinkedIn messages
  

• CRM discipline. HubSpot experience is a big plus.
  

• Resilience and drive. You enjoy the chase, bounce back from a "no", and hold yourself to high standards.
  

• A reliable home setup: quiet workspace, quality headset, and backup power and internet.
  

Preferred Qualifications:

• Experience in or around contact Centre’s, telco, unified communications or SaaS
  

• Previous experience calling into the Australian or New Zealand market
  

• A track record of beating targets, not just hitting them
  

What You’ll Be Working On:

Prospecting and Research

• Research target organizations across Australia and New Zealand, identifying the right contacts and potential reasons to engage.
  

• Prioritize prospects based on factors such as upcoming contract renewals, business growth, technology changes and AI initiatives.
  

• Work from prepared target lists, using your research to personalize outreach rather than relying on generic scripts.
  

Outbound Sales development

• Execute multi-channel outreach campaigns across phone, email and LinkedIn to generate qualified meetings.
  

• Speak with contact Centre, CX and IT decisionmakers to understand their current technology, challenges and upcoming priorities.
  

• Qualify opportunities by confirming the right stakeholders, business context and a genuine reason to explore their options.
  

• Book qualified Blueprint Reviews directly into our senior team's calendars and follow through to maximize attendance.
  

• Re-engage previous prospects, former customers and opportunities that weren't ready to progress.
  

Marketing Collaboration

• Work closely with marketing to follow up on campaign leads and turn engagement into qualified sales conversations.
  

• Share insights from prospect conversations to help improve campaign messaging, content, targeting and offers.
  

• Support coordinated outbound campaigns that combine marketing activity with personalized sales outreach.
  

Pipeline Generation and Performance

• Consistently achieve agreed targets for qualified meetings, attendance and accepted opportunities.
  

• Maintain accurate contact records, call notes, follow-ups and pipeline activity in HubSpot.
  

• Work with our founder and senior team to refine qualification criteria, messaging and the overall sales approach.
  

• Participate in daily stand-ups, weekly one-to-ones and regular call reviews to improve performance.
  

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact.

Apply today and start shaping your future with a company that invests in your success every step of the way!