Sales Cloud — Strategy & Operations Senior Director

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role
 

Salesforce is the Customer Company, and Sales Cloud is its flagship product — now at the center of an AI-first transformation with Agentforce. The Sales Cloud COO team is the connective tissue of the business: a trusted partner to the GM, product leadership, and go-to-market teams who turns strategy into operational reality.

This is not a support role. You will own consequential workstreams, drive commercial and product strategy, and operate at the highest levels of the organization — often on tight timelines and with high visibility. If you thrive at the intersection of strategy, product commercialization, and execution, and you're energized by fast-moving environments where no two weeks look the same, this is the role for you.

What You'll Do

Business Operations & Rhythm

• Own the operational cadence for the Sales Cloud product organization — GM staff meetings, PM reviews, V2MOM review cycles, and leadership off-sites

• Lead Sales Cloud's V2MOM program: track measures, manage review cadences, and drive accountability across pod and product lines

• Run the Sales Cloud fiscal year budget process, including planning, execution, and ongoing inspection

• Own aspects of the business inspection cadence; identify patterns, surface risks early, and implement continuous improvements

Executive Communications & Business Reviews

• Build executive-level presentations for local and global leadership reviews — BLT updates, GM business reviews, and Board/analyst-facing materials — often on tight deadlines

• Coordinate Day 0 and Dreamforce readiness deliverables across product, PMM, and comms

• Support quarterly business reviews with Sales, Customer Success, and executive briefings

• Lead Customer Advisory Board (CAB) planning — logistics, content, and stakeholder alignment

GTM Strategy & Commercial Execution

• Partner with Distribution, Pricing & Packaging, Finance, and Product Marketing to operationalize product launches and promotional frameworks (QST approvals, edition packaging, contract migrations)

• Drive scaled adoption programs, working across Product, CS, and Sales on FDE playbooks and GTM readiness motions

• Serve as a trusted advisor and decision-maker on complex deal escalations and approval workflows requiring business judgment and cross-functional coordination

Strategic Initiatives

• Lead key cross-functional initiatives from strategy through execution — define the problem, bring in the right stakeholders, and drive to outcomes

• Support Agentforce and AI-era product strategy integration: partner with PMM and Product on new agent launches, headless/API strategy, evolving product naming, and edition packaging as the portfolio rapidly shifts

• Facilitate Strategic Initiatives Committee (SIC) operations and track progress against key bets

Minimum Qualifications

• 15+ years of professional experience in management consulting, strategy, or operations roles

• Proven track record leading strategic and operational initiatives in large, matrixed organizations

• Strong command of both quantitative and qualitative analysis to drive decisions

• Degree or equivalent relevant experience required

Preferred Qualifications

• Experience supporting executive GTM or product strategy in a fast-moving AI or SaaS environment

• Comfort operating in a "startup within a big company" context — navigating rapid portfolio changes, evolving product naming, and new GTM motions simultaneously

• Strong cross-functional influencing skills without direct authority across Distribution, Pricing, Finance, Marketing, Legal, and Product

• Ability to translate complex, ambiguous problems into clear, actionable plans

• Exceptional executive presence and presentation skills — you make hard things look easy

• Self-starter with high drive, positive energy, and resilience under pressure

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $191,100 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.