Sales and Customer Service Associate

At Instep Management, we strive to connect communities with each conversation. More than campaigns and quotas, our work with Frontier Communications is about connection. Our work involves helping families stream their favorite shows, entrepreneurs run businesses from home, and communities stay in touch. We build trust, answer questions, and turn technical details into stories people understand. Because for us, it’s not about selling a product; it’s about making life a little easier.
So imagine helping families stay in touch, entrepreneurs keep their business running, and grandparents stream their grandkids’ recitals — all in a day’s work. As a Sales and Customer Service Associate for Frontier Communications, you’ll do more than sell services: you’ll build trust, answer questions, and make life a little easier for every customer you meet. If you love helping people and making someone’s day brighter, you’ll fit right in.

Ready to connect communities while launching a sales career? APPLY NOW and make an impact with Frontier!

Sales and Customer Service Associates Are Responsible For:

• Driving direct-to-consumer sales for Frontier Communications by actively seeking out and engaging with potential residential customers
• Engaging with customers in neighborhoods through proactive outreach and on-site interactions to understand their telecommunication needs
• Presenting tailored product solutions based on customer needs by carefully assessing their current services and identifying opportunities for improvement or new offerings
• Utilizing in-depth product training to inform sales interactions, ensuring accurate and comprehensive information is provided to customers regarding Frontier Communications' services
• Employing a consultative sales approach to build rapport and trust, focusing on understanding customer challenges and offering solutions that genuinely benefit them
• Identifying and cultivating new customer relationships through networking, referrals, and strategic outreach to expand Frontier Communications' customer base
• Achieving and exceeding sales targets and quotas by consistently applying effective sales strategies and maintaining a high level of performance
• Contributing to measurable growth and customer satisfaction by not only closing sales but also ensuring a positive customer experience that leads to long-term loyalty and positive referrals

Sales and Customer Service Associates should possess these attributes:

• High school diploma or equivalent (required)
• Bachelor's degree in Marketing, Communications, or a related field (a plus)
• Prior experience in sales, customer service or any client-facing roles
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Comfortable in a commission-based environment
• Able to handle rejection gracefully
• Reliable transportation with a good driving record

High performance equals high pay—this is a performance-based commission-only role with limitless earnings. Industry-leading incentives are listed as OTE averages