Revenue Operations Manager (CRM & GTM Systems)

We’re building the future of healthcare uniforms; and the GTM engine to match. As Revenue Operations Manager, you’ll be the architect and operator of our sales infrastructure, with a focus on rebuilding and optimizing our CRM (HubSpot), powering data-driven decision-making, and enabling outbound and expansion motions at scale.

This is an execution-heavy role with a clear runway to grow into strategic ownership. You’ll partner directly with Sales, Marketing, and Analytics to connect systems, automate workflows, and surface insights that drive revenue.

• Rebuild our CRM (HubSpot) to support our pod-based sales structure, full-funnel tracking, and outbound + expansion workflows
• Integrate key tools across our stack: ZoomInfo, Iterable (ESP), Attentive (SMS), Rockerbox (attribution), Snowflake (data warehouse), and Appsflyer (mobile)
• Build dashboards and reporting across pipeline, conversion rates, outreach effectiveness, and campaign performance
• Support lead attribution and routing logic to ensure clean handoffs and source clarity
• Collaborate with sales leadership to define and implement automation workflows and pipeline hygiene processes
  Document systems, processes, and SOPs, and provide light enablement support (e.g., onboarding materials, CRM trainings)
• Partner with data teams to enrich segmentation, identify whitespace, and support campaign targeting

• 5+ years in RevOps, Sales Ops, or CRM Admin roles. ideally in B2B or multi-channel orgs
• Expert-level knowledge of HubSpot (Salesforce and other CRM experience a plus)
• Hands-on experience integrating GTM tools and working with data teams
• Strong dashboarding and reporting chops, comfortable working in Looker or similar BI tools
• Systems thinker with a bias for action and documentation
• Collaborative operator who thrives working cross-functionally and gets joy from helping reps win

• Experience in high-growth, pod-structured sales orgs
• Familiarity with healthcare, retail, or multi-location B2B selling
• Light coding/scripting skills (Zapier, Python, SQL) for workflow automation

FIGS Compensation and Benefits

Pay Range

• At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $110,000 and $135,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. 

Additional Compensation and Benefits 

• Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan  
• Annual bonus: This position is eligible to participate in the FIGS annual bonus program

• Other compensation and benefits offered include: 
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance  
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…

*Benefits eligibility is determined by hour requirements and length of service 

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.