[REMOTE] Retention Marketing Coordinator

At HOARD, we’re not just another agency—we’re building toward a tech-driven future where AI-powered SaaS solutions redefine retention marketing. While we currently operate as a leading retention marketing agency, our long-term vision is to develop scalable software solutions that help eCommerce brands maximize customer lifetime value and loyalty.

We don’t follow trends—we create them. Our approach is rooted in speed, innovation, and execution at the highest level, setting new standards for retention marketing in a rapidly evolving landscape.

At HOARD, excellence isn’t optional—it’s our standard. We operate with a performance-first culture where outcomes take precedence over effort. Whether it takes three hours or three hundred, the expectation remains the same: deliver world-class results that drive meaningful impact and move the needle. Every team member is empowered to think critically, act decisively, and solve complex problems at scale. This is not a place for those seeking comfort or routine—it’s for individuals who thrive in high-intensity environments and are driven by transformative outcomes.

We are committed to outpacing the pace of innovation in our industry. HOARD work culture is built on principles of accountability, speed, and continuous improvement. We don’t just meet expectations—we redefine them. By leveraging cutting-edge AI and automation, we create scalable, data-driven solutions that deliver measurable value for our clients while setting new benchmarks for retention marketing.

Our team operates with a founder’s mindset—taking full ownership of their work and holding themselves to exceptionally high standards. Collaboration, precision, and simplicity define our execution. Every process we establish is designed to scale efficiently without unnecessary complexity, ensuring that each solution we deliver is as impactful as it is elegant.

Our clients’ success drives everything we do. We are obsessed with creating exceptional experiences that help global DTC brands retain their customers, increase engagement, and maximize profitability. From personalized email and SMS campaigns to AI-powered retention strategies, every solution we develop is designed to exceed expectations.

At HOARD, we don’t just think about today—we anticipate tomorrow. We operate with a forward-looking mindset, constantly exploring how advancements in AI will reshape retention marketing over the next decade. Our work lays the foundation for eCommerce brands to unlock new levels of growth by transforming how they engage and retain their customers.

This is your opportunity to join a team where excellence is non-negotiable, and rewards are directly tied to performance. If you’re ready to embrace challenges, push boundaries, and help define the future of retention marketing, HOARD is where you belong. We don’t just aim to compete—we aim to lead.

At HOARD, clear, proactive communication is the backbone of our high-performance culture. We believe in staying ahead of potential issues rather than reacting after problems arise. By sharing insights, challenges, and wins early and often, we maintain transparency, solve complex problems faster, and keep our teams fully aligned. This approach fosters accountability not just within individual departments but across the entire organization—everyone owns their deliverables while working cohesively toward common objectives.
As a consultative expert, you will bridge the gap between our internal strategies and our external partners’ growth initiatives and business goals. This involves active listening—genuinely hearing and understanding each stakeholder’s perspective, then offering thoughtful recommendations that drive both short-term impact and long-term success. By practicing intentional thought partnership and close collaboration, you’ll build strong, trusting relationships that ensure our clients feel heard, supported, and set up for success. Ultimately, this culture of open dialogue and empathy elevates everyone’s contributions—enabling us to deliver world-class outcomes at speed.

• Build Innovative SaaS Solutions: Contribute to creating scalable software designed for global DTC markets.
• Solve Mission-Critical Challenges: Tackle complex business problems using AI-powered tools that drive efficiency, engagement, and retention.
• Pace of Innovation: Work at the forefront of AI technology, where speed, agility, and bold thinking define success.
• Performance-Based Rewards: Enjoy a competitive compensation structure with stock options that align your success with the company’s growth.
• Relentless Pursuit of Excellence: Collaborate with a team that values outcomes over effort and rewards exceptional results.

As the Retention Marketing Coordinator, you will be responsible for the day-to-day execution of email and SMS marketing campaigns across multiple clients. You will collaborate closely with Retention Strategists, Designers, and Data Analysts to ensure flawless campaign delivery—aligning each initiative with client objectives, optimizing engagement, and contributing to overall retention performance.

Your attention to detail, strong organizational skills, and eagerness to learn will be essential as you set up and launch campaigns, manage automation flows, monitor deliverability, and conduct performance optimizations.

• Email & SMS Campaign Execution
  
  • Build, schedule, and deploy email and SMS campaigns in platforms such as Klaviyo, Attentive, or Postscript.
  • Ensure accurate segmentation and personalization based on customer data.
  • Work with Retention Strategists and Designers to confirm alignment with client goals and branding.
  • Test and QA all campaigns—verifying links, formatting, and dynamic content prior to launch.
• Automation & Lifecycle Flow Management
  
  • Set up and optimize automated flows, including welcome series, abandoned cart, post-purchase, and win-back campaigns.
  • Monitor automation performance, engagement rates, and segment logic, making iterative adjustments as needed.
• Data-Driven Optimization
  
  • Track key retention metrics such as open rates, CTRs, conversions, and revenue contributions.
  • Conduct A/B testing (e.g., subject lines, send times, CTA placement) to refine campaign performance.
  • Assist in list segmentation and customer journey mapping to enhance engagement.
• Deliverability & Compliance Monitoring
  
  • Maintain strong deliverability by tracking bounce rates, spam complaints, and overall list hygiene.
  • Ensure compliance with TCPA, GDPR, and CAN-SPAM regulations for both email and SMS marketing.

• Detail-Oriented & Organized
  You verify every detail and excel at meeting deadlines in a dynamic, fast-paced environment.
  
• Tech-Savvy
  You’re comfortable working in email and SMS platforms (Klaviyo, Postscript, Attentive) and can troubleshoot basic technical issues.
  
• Analytical & Data-Driven
  You understand campaign metrics and actively seek ways to optimize performance through testing and segmentation.
  
• Proactive & Solution-Oriented
  You anticipate potential issues, propose efficient solutions, and continually seek process improvements.
  
• Retention-Focused
  You appreciate the value of lifecycle marketing and aim to enhance customer engagement and loyalty through each campaign touchpoint.

• 1–3+ Years of Email & SMS Marketing Experience
  Hands-on experience in Retention Marketing or Digital Marketing environments.
• Platform Proficiency
  Familiarity with Klaviyo, Postscript, Attentive, or equivalent ESP/SMS platforms.
• Basic Segmentation & Automation Knowledge
  Understanding of customer flows, automated journeys, and personalization strategies.
• Testing & Deliverability Best Practices
  Experience with A/B testing, email deliverability fundamentals, and compliance regulations (TCPA, GDPR, CAN-SPAM).
• Ability to Manage Multiple Projects
  Skilled in balancing various client priorities within tight timelines.
• Strong Communication Skills
  Able to coordinate with cross-functional teams and present clear updates to clients or stakeholders.

Bonus Points

• Experience working with eCommerce or DTC brands.
• Knowledge of AI-assisted copywriting tools.
• Basic understanding of HTML/CSS for email formatting.

At HOARD, we believe in rewarding excellence:

• Competitive Base Salary
  Designed to attract top global talent who thrive under pressure.
• Generous Stock Options
  Your success is directly tied to the company’s growth and profitability.
• Performance-Based Bonuses
  Awarded for exceeding key milestones and revenue targets.
• Access to Cutting-Edge Tools & Resources
  Enabling world-class execution and continuous innovation.
• High-Performance Culture
  A work environment where contributions are recognized—and rewarded—for driving real impact.
• Health Insurance Benefits (Available upon request)
  Providing an added layer of support for your well-being.
• Remote-Friendly & Flexible Work Environment
  Embrace a culture of accountability and autonomy, with the freedom to deliver excellence from anywhere.

Ready to Shape the Future of Retention?
Apply now to become a Retention Marketing Coordinator at HOARD. This is your chance to build world-class email and SMS campaigns, refine automated lifecycle flows, and help define the future of AI-driven retention marketing. Join us in delivering transformative outcomes and setting new standards for excellence in the eCommerce space.