Handle inbound healthcare calls from customers and providers, resolve inquiries, log cases in Claritev, maintain HIPAA/data privacy compliance, identify call trends, recommend improvements, and meet quality and productivity standards.
Description:
A remote, full-time inbound call center CSR role responding to customer/provider inquiries in a healthcare context.
Responsibilities:
- Answer inbound service calls and resolve customer and provider questions.
- Enter requests and case details into Claritev’s tracking systems.
- Maintain compliance with HIPAA and data privacy guidelines.
- Identify call trends and recommend process improvements.
- Meet quality, productivity, and service level standards.
Top Skills
Claritev
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