Handle inbound customer calls and chats, resolve account questions, process service requests, document interactions in the CRM, follow scripts, escalate issues, and meet daily performance and quality goals.
A Remote Call Center Representative answers customer inquiries, resolves issues over phone/chat, and provides excellent service in a remote work environment.
Job Description
You’ll handle inbound customer calls, assist with account questions, process basic service requests, and document interactions in the CRM system. You’ll follow scripts, escalate issues when needed, and meet daily performance goals for response time and quality.
Qualifications
- High school diploma or equivalent
- 1+ year experience in customer service or call center support
- Strong communication and listening skills
- Basic computer skills and ability to work with web tools
- Quiet home workspace with reliable internet
Benefits
- Remote work (100%)
- Paid time off (PTO)
- Health/dental/vision options
- Weekly pay
- Training and development
Top Skills
Chat Systems
CRM
Phone Systems
Web Tools
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
