Relationship Manager

Relationship Manager

CWA- Remote

CWA Merchant Services by North is an independent sales organization sponsored by Merrick Bank, the 15th-largest acquiring bank in the U.S., as rated by the Nielsen Report in 2018. CWA offers expedited underwriting, competitive rates, and a suite of products tailored to each merchant's needs.

• Build and nurture long-term relationships with clients by understanding their needs, preferences, and business objectives

• Act as the main point of contact for clients and ensure their concerns are addressed promptly

• Oversee the delivery of services and products to clients, ensuring they meet or exceed expectations

• Coordinate with internal teams to resolve issues, manage client requests, and ensure timely and efficient service

• Identify opportunities for upselling and cross-selling additional services or products

• Develop and implement strategies to increase client engagement and drive revenue growth

• Bachelors degree preferred, high school or equivalent required

• Proven track record of managing client accounts and driving business growth in the payment industry

• Experience in relationship management, account management, or a similar client-facing role

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Education Assistance

• Paid Maternity & Paternity Leave

• Mental Health Support & Well-Being Program

• Company-funded Lifestyle Spending Account

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North American Bancard and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands