Relationship Manager

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

REPAY is a fast-paced, FinTech company experiencing significant growth and expansion.  We are seeking an extremely results-driven Relationship Manager with the ability to understand client issues and perform root cause analysis. Individual will utilize project management skills to solve problems for more complex client relationships focusing on client growth, client satisfaction as well as ability to execute proven strategies related to retention and attrition. We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you’ll fit right in.

RESPONSIBILITIES

• Building and maintaining relationships with clients to include being accountable for performance, profitability, satisfaction and retention of clients from implementation handoff through end of relationship  

• Predominantly work with the top 75 clients

• Conducting business reviews to ensure clients are satisfied with the products and services  

• Developing and executing strategy to deliver day-to-day service solutions and/or proactive service solutions to top tier clients  

• Leading a functional area responsible for complex problem solving, identifying and implementing solutions for service trends soliciting and understanding client needs, and managing the holistic operational client relationship 

• Evaluating/defining client account management and engagement structure to ensure effective account management. 

Account Planning & Account Execution – Successfully develops & executes the account strategy

• Maintains key client data, accurately forecasts opportunities and delivers on multiple priorities through strong organizational skills

• Understand clients’ business goals/objectives

• Identifies “At Risk” clients and creates effective remediation and renewal strategies

• Creates and executes territory and account plans in order to consistently achieve quota

• Effectively advocates and negotiates for both the clients’ and REPAY’s best interests

Leadership – Effectively quarterbacks the internal & external extended team

• Proactively shares best practices and learnings with extended team(s) (when relevant)

• Effectively prioritizes changing environments and demands

• Takes the lead to ensure issue/problem resolution

• Commands the room – influences and guides the conversation

• Develops strong strategic internal and external relationships that influence outcomes

SKILLS & EXPERIENCE NEEDED

• Bachelor’s Degree preferred  

• 7-10 years of Relationship Management, Client/Account Management and/or Sales experience 

• Payments industry experience 

• Demonstrated ability to create and execute strategy, resolve complex problems, and the ability to work independently 

• Familiarity with CRM systems and practices (e.g. Salesforce) 

• Must be highly proficient in Microsoft Excel, Word, and PowerPoint   
   

Business Acumen & Market Expertise – Demonstrates executive-ready expertise

• Clearly articulate REPAY Brand value as well as solution capabilities and ROI to meet client/business objectives

• Effectively communicates the operational and/or business implications of change

• Modifies REPAY messaging based on the knowledge and professional level of each client (i.e., administrator to C-suite)

• Understands clients’ political landscapes and creates fiduciary relationships with all members of the decision making process (technical to economic buyer)

• Demonstrates financial services expertise establishing “Trusted Advisor” status

Foundational Attributes – Demonstrates behaviors aligned with REPAY’s mission, culture & core values

• Demonstrates active listening in order to understand (vs. being understood/heard) and recommends a solution through objective analysis

• Establishes credibility with clients by consistently delivering on promises

• Demonstrates effective and efficient financial and communication skills

• Develops and maximizes relationships with all REPAY business partners

• Conducts courageous conversations when necessary

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.