Regional Service Lead, Amenity Services - North America

Job Description
Our Amenity Services team is dedicated to creating a welcoming atmosphere for both employees and guests, ensuring they feel comfortable and supported. Become a part of our team to influence the future of Amenity Services management, developing solutions that improve and optimize the JPMC employee experience throughout North America.
As a Regional Service Lead for Amenity Services North America, you will work closely with Internal stakeholders and partners across our Chief Administrative Office, Employee Experience, as well as the subject matter experts running our day-to-day amenity operations to deliver a best in class experience for our employees and guests. Drawing inspiration from the dynamic food and beverage hospitality industry, you will develop and execute operational strategies that emphasize exceptional service delivery, operational excellence, and market differentiation.
Job Responsibilities:

• Develop and implement strategic plans for amenity services within the region, ensuring collaboration with all regional leads and alignment with corporate objectives and employee needs.
• Identify opportunities for service enhancements and innovations to improve employee and customer experience.
• Oversee the day-to-day operations of amenity services, including employee dining, office coffee programs, lobby receptions, client and conference centers and other employee services.
• Ensure compliance with health, safety, and regulatory standards across all amenity services.
• Monitor and manage budgets, ensuring cost-effective delivery of services without compromising quality.
• Foster a client-centric culture, ensuring personalized and seamless service delivery.
• Promote and manage systems for collecting and analyzing employee and customer feedback to continuously improve services across the region.
• Lead, mentor, and develop a high-performing team of amenity service professionals, cultivating a culture of excellence, teamwork, and continuous improvement.
• Collaborate with external vendors to negotiate contracts, manage relationships, and ensure high-quality service delivery.
• Implement risk management strategies to ensure health, safety, and data protection.
• Establish and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of amenity services; present regular reports on service performance, employee feedback, client feedback, risk management, and improvement initiatives to senior management.

Required qualifications, capabilities, and skills:

• 10+ years of Amenity Services, or related Hospitality experience, including expert knowledge of food, beverage, and catering services.
• Experience navigating regional geographical nuances.
• Experience in service innovation, deployment processes and strategies.
• Experience managing large-scale operations and cross-functional teams, driving change within organizations, and managing stakeholders across multiple functions.
• Advanced knowledge of operational management, design, and analytics.
• Exceptional leadership, stakeholder management, and communication skills, with the ability to collaborate across multi-functional larger teams.

Preferred Qualifications, Capabilities, and Skills:

• Recognized thought leader and innovator with demonstrated industry eminence, capable of driving service innovation.
• Strong network within the hospitality, travel, and leisure sector, with the ability to pull together multiple partners in a productive, team environment enabling ideas to be taken from conception to execution.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.