Regional Coordinator, Employee & Workplace Experience

Employee & Workplace Experience

The Employee & Workplace Experience (EWX) team focuses on the places and programs that define and drive Coinbase culture, which sets us apart from other companies. We accomplish this by influencing the way employees connect, collaborate, and celebrate at Coinbase. Whether it be how we recognize employees, how employees choose to work, or how they stay connected to their team, the EWX team is focused on developing a best-in-class experience for our employees and teams.

What you’ll be doing (ie. job duties):

• Providing both remote and in-person support for employees across a geographical region or time zone: The person in this role will be a resource and connection point for all employees within a designated region (+/- 5 time zones) potentially including the following… 
  • Operating as the single point of contact for regional office needs, escalations, or support
  • Reviewing monthly/quarterly ticket reports to identify and address any issues or concerns (e.g. HVAC, repairs and maintenance, janitorial)
  • Ensuring timely and quality responses from any local office management team 
  • Supporting planning and design for Workplace & Employee Experience programs: The person in this role will be responsible for helping to design and plan for Workplace and Employee Experience programs, potentially including office/hub location support, all-company celebrations, and employee connections. For example...
  • Developing FAQs, playbooks, and resources for employees
  Operationalizing Workplace Programs: The person in this role will be responsible for executing on the Workplace programs to ensure they operate day-to-day as intended, potentially including the following… 
  • Managing slack and ticket queues (for questions) and approvals (e.g., office access, offsite requests, etc.)
  • Calendaring, communicating, and executing local and global social connection events
  Supporting office access programs (site requests, usage reports, integrations)
  • Maintaining accuracy, production, quality and retention of any key program materials

What we look for in you (ie. job requirements):

• 2+ years of related hands-on HR Programs and/or Workplace Operations experience required.  
• Broad knowledge of Workplace Operations policies and procedures. Excellent customer service skills with a pleasant and calm demeanor.
• Ability to work in a flexible, positive, and team-oriented work environment, while being open to change and a mindset to initiate and embrace process improvement. Excellent organizational and multitasking skills.
• Self-starter; handles self with minimal supervision and is proactive. 
• Excellent communication skills (verbal and written). Substantial knowledge and experience using Google suite. 
• Travel up to 50% during peak periods

Nice to haves:

• Experience in developing tools within Google Workspace 
• Experience in developing people programs space in a fast paced environment
• Familiarity with tools and technologies to enable employee experience

Position #: P66767

Pay Transparency Notice:  Depending on your work location, the target annual salary for this position can range from $85,850.00 to $101,000.00 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).