Regional Business Office Manager - Orange County

What You Will Do to Change Lives  

The Regional Business Office Manager (RBOM) is responsible for ensuring that programs receive high quality performance of business office functions. The RBOM has an indirect supervisory relationship to the Business Office Managers and Office Coordinators. The RBOM partners with the Program Administrators in providing support and training to business office personnel around oversight, monitoring, and compliance of financial policies and procedures. The RBOM provides support both on-site and remotely to all assigned programs. 

Shifts Available:  

This position is not based out of a single office location. Candidates must reside within Orange County and are expected to travel regularly to assigned programs for on-site support, training, and auditing.

Full-Time | DAYS | Shifts: 8:00 AM - 5:30 PM | Days: Monday – Friday

Expected starting wage range is $78,235.65 - $87,431.29.  Telecare applies geographic differentials to its pay ranges.  The pay range assigned to this role will be based on the geographic location from which the role is performed.  Starting pay is commensurate with relevant experience above the minimum requirements. 

ESSENTIAL FUNCTIONS

Financial Security

• Responsible for providing support for the financial functions of the Business Offices in the assigned region.
• Assists with directing the planning, organizing, and coordinating of the activities of various Business Offices in the assigned region in accordance with Corporate and program policies.
• Provides training to all new and existing Business Office staff within the assigned region.
• Ensures performance of time-sensitive job duties (e.g., banking, payroll, and Rep Payee) of the Business Office staff during absences or vacancies.
• Assists in the formulation of Corporate fiscal policies and procedures and regularly monitors compliance by the programs.
• Reviews and analyzes corporate and program fiscal policies and procedures and makes recommendations for revisions and methods to increase efficiency and effectiveness.
• Assists with establishing staffing requirements and assignments.
• Provides direction and policy interpretation to program staff on financial and administrative matters.
• Ensures dissemination and implementation of policy and procedural changes within the programs in the assigned region.
• Ensures that financial policies and procedures are followed at the programs.
• Assists with Coordinating the efforts of assigned staff and promotes the cost-effective use of personnel, supplies and equipment.
• Oversees business office operations, including sufficient auditing and review, to ensure compliance with Telecare policies and procedures.

Clinical Quality Excellence

• Collaborates with operations leadership and other stakeholders to include quality of care and safety issues when evaluating the impact of changes to program design.
• Demonstrates a knowledge of Telecare’s customers including clients/residents, families and governmental agencies in all interactions and conduct

Workforce Engagement

• Provides training on fiscal policies and procedures to Program Administrators within assigned region.
• Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned to employees, frequent feedback focusing on both positive and problematic aspects of work performance, and other management practices that are consistent with Continuous Quality improvement.
• Assists with establishing and maintaining the job specifications and descriptions for assigned programs Business Office staff.
• Assists with hiring new Business Office staff within their assigned region.

Customer Satisfaction

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders.
• Meet with program leadership on a regular basis to ensure open communications and strong relationships with the finance team.

SKILLS

• Demonstrated business communications skills.
• Demonstrated computer skills, including software applications.
• Possession of analytical and problem-solving skills.

What You Bring to the Table (Must Have)  

• Bachelor’s degree from an accredited college or university with at least one academic year of accounting units.
• Five (5) years of related experience, preferably in business office, accounting, or financial operations, including experience with accounts payable/receivable, payroll processing, journal entries, financial statement review, accruals, cost transfers, and use of accounting or billing systems such as QuickBooks.
• The ability to function independently, work effectively with a wide variety of individuals, and maintain confidentiality of materials and information.
• Experience delivering onboarding, procedural, or policy-based training to staff, with the ability to adapt content for various roles and learning styles.
• Demonstrated organizational, time, and project management skills; ability to prioritize and manage multiple tasks with minimum supervision.
• Applicants are expected to live within or in close proximity to their designated region
• There will be travel throughout the region in order to perform required duties (amount will vary depending on size of region). Applicant must be fingerprinted, sign under penalty of perjury that there has been no conviction of any crime, other than minor traffic offenses and receive clearance from the Department of Justice.
• Must be at least 18 years of age.
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
• Valid and current driver’s license, and personal vehicle insurance with your name listed as a driver. 
• Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate) 

What’s In It For You*  

• Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps. 

• Nine Paid Holidays 

• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship   

• Online University Tuition Discount and Company Scholarships   

• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan  
• For more information visit:  https://www.telecarecorp.com/benefits  

Join Our Compassionate Team  

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.  

EOE AA M/F/V/Disability  

*May vary by location and position type  

Full Job Description will be provided if selected for an interview.  

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.