Receptionist

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The Global Security Team is responsible for the protection of people, assets, and reputation of Mattel. We accomplish this by hiring, training, & developing top security and investigation professionals, implementing effective policies, collaborating with others, and by leveraging existing and emerging technologies. 

Shift: Monday- Friday 8:00AM- 5:00PM

The Opportunity: 

 
We’re seeking a motivated, passionate, collaborative and detail-oriented Receptionist.  The ideal candidate is a team player, has excellent communication skills, and can organize & prioritize tasks.  

This is an onsite position located at Mattel’s headquarters in El Segundo CA.

What Your Impact Will Be: 

• Provide exceptional customer service to all Mattel employees, vendors, and visitors on property.  This includes in person response, voice calls and digital communications. 
• Ensure security and safety protocols are followed 
• Answer phone calls and transfer as appropriate 
• Provide visitors with information to navigate the building including pointing out nearest amenities and fire exits. Issue visitor passes 
• Maintain a neat appearance of reception/lobby area. Periodically inspects common area equipment to ensure good operating condition 
•  Perform administrative for the security function as needed. This includes but is not limited to compiling reporting, data entry, and data tracking 
• Monitor the lobby to report any suspicious activity and/or safety concerns to Global Security 
• Other duties as assigned.   
• Ensure adherence to access control standards including the employee badge policy, visitor registration, temporary or contract worker check ins and intern badging along with other visitor types. 
• Support IP (Intellectual Property) process surrounding confidentiality and controlled destruction of IP per Mattel standards. 
• Additional responsibilities as assigned by supervisor or manager. 
• Requires flexibility to adjust shift times to support business needs. Able to work weekends or holidays to support business needs.  
• This is an onsite position and does not allow for remote work. 

What We’re Looking For: 

•  Two+ years of Reception, Customer Service, Security, or military background preferred. 
• High school diploma or GED, required. 
• Excellent interpersonal skills and the ability to engage with employees, clients, and visitors.  
• Strong computer skills and understanding of the Microsoft suite to navigate communications and prepare documents for presentations. 
• Must have a valid CA driver’s license. 
• Must be able to obtain a Ca Guard card within X months of hire date 
• Must be certified in First Aid, CPR, and Blood-borne Pathogens, OR be willing to obtain certification through training provided by Mattel (annual training provided). 

The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

What It’s Like to Work Here:

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights