Supervise cost control and quality improvement for last-mile delivery and warehouse operations. Analyze operational expenses, identify savings opportunities, monitor delivery and customer satisfaction KPIs, audit delivery and warehouse partners, lead root cause analysis, implement corrective actions, manage vendor scorecards, prepare reports, and supervise a small tracking and quality-monitoring team.
About SwiftX
Requirements
Benefits
SwiftX is a rapidly growing express last-mile delivery company, dedicated to providing reliable and efficient delivery solutions for e-commerce businesses across the U.S. We pride ourselves on operational excellence, cost efficiency, and outstanding customer satisfaction.
Position OverviewThe Quality Control Supervisor will play a key role in ensuring that SwiftX maintains optimal operational efficiency while delivering top-tier service to our e-commerce partners. This role focuses on monitoring and reducing operational costs—including delivery service provider (DSP) expenses, daily warehouse utilization, and other operational expenditures—while driving continuous quality improvement initiatives across the organization.
Key Responsibilities- Cost Control & Analysis
- Monitor, track, and analyze all operational costs (DSP delivery costs, warehouse usage, transportation, etc.).
- Identify cost-saving opportunities and recommend actionable strategies without compromising service quality.
- Develop and implement cost control procedures, policies, and reporting mechanisms.
- Collaborate with finance and operations teams to ensure budget adherence and accurate cost forecasting.
- Quality Improvement
- Establish and monitor key performance indicators (KPIs) related to delivery timeliness, accuracy, and customer satisfaction.
- Conduct regular audits of DSP and warehouse operations to ensure compliance with company standards.
- Lead root cause analysis for service failures, delays, or quality concerns, and drive corrective actions.
- Partner with cross-functional teams to implement process improvements and enhance operational efficiency.
- Vendor & Partner Management
- Work closely with DSP partners and warehouse providers to align performance with contractual agreements and cost efficiency goals.
- Develop scorecards and feedback systems to ensure accountability and continuous improvement among external partners.
- Reporting & Leadership
- Prepare regular cost and quality reports for senior management, highlighting key insights and recommendations.
- Supervise and guide a small team focused on cost tracking and quality monitoring.
Requirements
- Bilingual in Mandarin and English
- Bachelor’s degree in Business Administration, Supply Chain, Logistics, Finance, or related field (Master’s preferred).
- 3–5 years of experience in cost control, operations analysis, logistics, or quality improvement (last-mile delivery/e-commerce logistics preferred).
- Strong analytical and problem-solving skills, with experience in financial and operational data analysis.
- Knowledge of cost management tools, KPIs, and process improvement methodologies (Lean, Six Sigma, etc.).
- Excellent communication, negotiation, and leadership skills.
- Proficiency in Microsoft Excel, data visualization tools, and logistics management systems.
Benefits
- Specialist: 23-25/hr + Bonus
- Supervisor: 60-70k + Bonus
- 7 PTO days
- 5 Paid Sick Leave Days
- 6Paid Holidays
- 401K
- Medical insurance, Dental and Vision Insurance, STD/LTD
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