Conducts quality assurance evaluations, root-cause and data analysis, progress reporting, process issue escalation, and SME support for call-center operations. Participates in problem prevention and continuous improvement projects while working rotational shifts and communicating in English and Cantonese.
Qualifications
Main Requirements:
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in English & Cantonese in terms of written, reading and speaking
- Able to start work immediately is preferred.
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Similar Jobs
Digital Media • Information Technology • News + Entertainment
Develop and manage local advertising clients and agencies to achieve sales goals. Create market research, advertising proposals, forecasts, reports, and sales documentation. Prospect for new customers, coordinate advertising schedules and client requirements with internal teams, monitor account activity and collections, and maintain accurate customer records. The role requires independent judgment, punctual attendance, and flexibility to work nights, weekends, variable schedules, and overtime.
Top Skills:
Advertising TechnologyDigital AdvertisingMultiscreen Video AdvertisingTv Advertising
Cloud • Software
Supports enterprise technical sales for Cisco ThousandEyes by prospecting, delivering demonstrations, guiding trials, architecting deployments, and presenting to decision-makers. Builds trusted customer relationships, collaborates with sales, marketing, product, engineering, and customer success, and contributes to events, technical content, solution feedback, and beta programs. Requires strong application and network infrastructure expertise, protocol knowledge, enterprise selling experience, and technical presentation skills.
Top Skills:
Apple Operating SystemsBgpCisco ThousandeyesDnsHTTPJavaScriptLinuxMicrosoft Operating SystemsPerlPythonTcp/IpUnified Communications Technologies
Enterprise Web • Fintech • Payments • Software • Financial Services
The Director of Sales will independently manage complex enterprise sales for Narmi One, targeting community and regional financial institutions. Responsibilities include prospecting, pipeline development, discovery, demonstrations, business case creation, procurement, legal due diligence, proposal development, quota attainment, new customer acquisition, and expansion sales. The role requires strong financial-institution relationships, consultative selling, complex deal negotiation, cross-functional collaboration, and travel of 25–40%.
Top Skills:
Account OpeningAi-Powered Fraud PreventionDigital BankingLendingNarmi OneNarmi PlatformReal-Time Payments
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
