QA Manager (Remote)

Areas of Responsibility

• Team Leadership & Development

  • Lead and grow a globally distributed team of 12 QA engineers across manual and automated testing

  • Shape how we scale QA capacity — partner with our outsourcing partner to staff pods, set the quality bar for partner engineers, and build a blended team that operates as one

  • Build and execute a hiring strategy in line with team and company goals 

  • Establish team performance processes, standards, and documentation

  • Team development and mentorship through regular one-on-ones, providing feedback, coaching, and performance management

  • Release Ownership & Quality Risk

    • Own the go/no-go call on release readiness and be accountable for it

    • Identify and surface quality risks early in the release cycle so engineering leadership can make informed decisions on scope, prioritization, and timing

    • Negotiate release trade-offs with product and engineering stakeholders — when quality concerns arise, land an outcome that protects both the release date and the user experience

    • Drive down post-release defect and hotfix rates; monitor production quality, lead the response when issues land, and close the loop on root causes

    • Quality Reporting and Strategic Guidance 

      • Provide visibility to C-level on quality coverage, developing and executing plans to ensure efficient and effective test coverage 

      • Work with leadership to establish quality KPIs and drive progress toward goals 

      • Process Improvement 

        • Champion, implement, and drive shift-left quality practices with real world outcomes

        • Establish quality best practices across the QA team and communicate them to engineering partners

        • Continuously iterate on QA processes, tools, and automation opportunities to improve testing efficiency and effectiveness

        • Document testing standards, maintain test case libraries, and ensure clear communication of quality processes across teams

Requirements

6+ years of total experience within QA

3+ years of QA management experience, including the management of globally distributed teams

Excellent People Management skills with a demonstrated ability to develop team members, manage performance, and build a high-performing culture.  

Solution-oriented leader able to manage quality incidents with a level head, focusing on root causes and scalable solutions

Strong communicator able to articulate quality status, risks, and recommendations to both technical and non-technical stakeholders

Mobile QA subject matter expert across manual and automated QA — regression testing, test coverage, and device/OS matrix strategy

Demonstrated ownership of release readiness decisions, including a track record of reducing post-release defects or hotfix frequency

AI-native QA practice — you use AI daily in your own workflow and have shipped production QA processes that depend on it, not pilots

Experience designing and implementing new QA approaches in an organization (e.g. shift left)

Nice to have

• Consumer subscription mobile app experience at scale