QA Analyst

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Coursera uses Persona to ensure the right person is earning each degree. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We’re growing rapidly and looking for exceptional people to join us.

Persona is looking for a QA Analyst to join the Product team. If you have a knack for finding structured ways to test various scenarios and use cases, can translate product requirements into comprehensive test cases, enjoy finding ways to break systems (secretly or openly), and get excited about working cross-functionally to make an impact on both internal and external stakeholders, then this could be a great fit!

You will help our Engineering and Product team uphold high standards by setting a high bar today and raising it tomorrow through comprehensive testing and thorough reporting. You'll ensure the products we ship to our customers are of exceptional quality.

Day-to-day, you will conduct both smoke and comprehensive testing for our deployments while balancing focused testing for strategic customer workflows and important features or refactors. You'll regularly sync with Product teams and monitor new features to identify ways to evolve deployment testing - whether through external QA teams, automated tests, or manual testing. You'll summarize results for internal stakeholders, develop repeatable processes, and create best practices for Engineering and Product to enhance our collective workflow. This role requires cross-functional collaboration with Product, Engineering, and Post-Sales teams.

• Review PRDs, functional and design specifications

• Develop and facilitate test plans, cases, scripts and reports

• Perform testing across different devices, operating systems, and browsers

• Help triage and resolve complex customer issues and deploy blockers

• Understand and test core functionalities of the Persona Platform and key customer flows

• Collaborate with engineering and product teams on test automation and best practices

• A minimum of 3+ years of relevant QA technical experience

• Experience in Web-based software testing, Mobile device testing on iOS and Android, and API testing

• Ability to understand and create clear, concise test plans from specifications or verbal communications

• Strong scheduling and project management skills with proven ability to prioritize across multiple teams

• Excellent communication and collaboration skills with Product and Engineering teams

• Resourceful self-starter comfortable with ambiguous requirements and fast-paced startup environments

• Experience QA testing for a B2B enterprise platform

• Experience in test automation

• Experience working with Datadog Synthetics and Charles Proxy

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, and wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.

We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you'd like to better understand what it's like working at Persona, feel free to check out our reviews on Glassdoor.