Quality Assurance Analyst

Who is DocMagic

DocMagic is the leading provider of fully compliant document generation, automated compliance, eSignature, and comprehensive eMortgage solutions for the mortgage industry. DocMagic has been solving the mortgage industry's toughest challenges with innovative technology solutions since its inception. Founded in 1987, DocMagic has continued to develop award-winning software, mobile apps, and web-based solutions for the production and delivery of compliant loan document packages. DocMagic’s culture is built on values like teamwork, innovation, and collaboration which has been one of the reasons for our continued recognition and reputation for excellence. We are committed to living these values every day.

Why Work at DocMagic

Would you like to have a job where your contributions are valued, and you can truly make a difference? What about working in a collaborative environment with great coworkers in an award-winning office setting that has been recognized for its architecture and interior design? DocMagic was most recently named to the Inc. 5000 list of fastest-growing private companies in the U.S. and is continuing to grow! DocMagic was also named to HousingWire’s 2021 Tech100 Mortgage list, which recognizes the mortgage industry’s most innovative and impactful companies as well as was recently honored with Mortgage Professional America (MPA) Magazine’s 5-Star Mortgage Technology Provider Award. We are really doing some incredible, amazing things and looking for someone motivated to be a part of this journey.

Position Summary

The Quality Assurance Analyst 2 position will be a seasoned member of the Quality Assurance team.  The position will report to the management of the Quality Assurance Department.  As an experienced member of the team, this position will exhibit excellent Quality Assurance skills, be a seasoned manual tester, familiar with creating tickets in systems such as Jira, be familiar with the use of test documentation tools such as Adaptivity in Jira, be agile in working with coworkers in and out of the QA team and be driven with a tenacious desire to deliver the best possible software to our customers.

Essential Functions

• Versed in manual testing of a wide variety of types of software. This can include desktop software in java, web-based software, software using terminal emulation, and other types.
• Familiar with concepts such as submitting to SOAP-based XML endpoints, or RESTful services in JSON or XML
• Will execute JMeter suites and interpret results.
• Will execute RESTful queries with Postman and interpret results.
• Will execute Python-based test suites, including Selenium, and interpret results.
• Responsible for writing detailed test cases in tools such as Adaptivity for Jira.
• Will author or contribute to bugs and other ticket types in a system such as Jira.
• Must work well in a dynamic environment with shifting priorities.
• Must be detail oriented and will be comparing forms side by side and spotting differences large or small.
• Must work well with others. Will interface with Product Owners, Subject Matter Experts, or any team member across any department to gain necessary information.
• Collect metrics on team progress related to release volume, quality of releases, failed releases, and overall QA operations.
• Works as a team player and builds strong working relationships by collaborating with peers, and those across the company.
• Ability to always work in a positive friendly manner and inspire the company’s culture.
• Must be well-organized, extremely detail-oriented, and willing to take ownership of responsibilities.
• Completes assignments on time or advises in advance of delays.
• Excellent time management, organizational, and communication skills.
• Exercises sound judgment and decision-making skills.
• Works well under time limits, handle multiple tasks concurrently, and prioritizes responsibilities.
• Strong problem-solving skills with the ability to identify and correct situations.
• Takes risks to innovate and create better solutions for the job, department, and the company.

Required Qualifications

• BA/BS degree or equivalent experience in a related field
• 5 years of extensive experience in a Quality Assurance department, responsible for testing distributed API-driven software within a high-volume SaaS organization
• Deep knowledge and experience in the implementation of various testing mythologists and test automation tools and techniques
• 5 years of solid knowledge of testing techniques to determine an appropriate number of test iterations and apply risk-based test concepts.
• Mortgage industry experience preferred.

Other Duties

In addition to performing the essential functions of the job, this position may require other duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.