Technical Project Manager

| Orange County

The Technical Project Manager (TPM) is part of the iHerb Robotics team and is responsible for delivering

strategic project execution. The TPM manages the launch of innovative programs aimed at improving the

efficiency and lowering the cost of iHerb distribution centers and hubs. This position is responsible for

coordination, communication, risk management and for serving as liaison between DC Ops, Engineering,

Contractors and IT. This role requires the ability to build relationships and hold others accountable while

maintaining forward motion.

Job Expectations:

● Build, maintain, and communicate plans

● Track deliverables, milestones, risks and dependencies.

● Anticipate bottlenecks, explore contingencies and provide escalation management.

● Establish and develop relationships with DC Ops, communicate plans and utilize these

relationships to develop strategic partnerships throughout launch.

● Leverage operations background to ensure meaningful goals are delivered.

● Hold regular PM Meetings with Executive Management and coordinate stakeholder support for

these meetings.

● Coordinate staff for in DCs and Engineering as well as efforts of Contractors and Partners.

● Organize cross functional launch retrospectives to incorporate lessons learned to constantly

improve outcomes and develop staff.

The duties and responsibilities described above may provide only a partial description of this position.

This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this

document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:


● Experience managing complex technology product launches with aggressive schedules and

scarce resources.

● Understanding of warehouse operations and logistics.

● Executive presence and ability to communicate effectively with technical and non-technical


● Track record for being detail-oriented with a demonstrated ability to motivate and influence teams

outside of your direct purview.

● Strong data analytical skills and proven experience developing and using tools to analyze large

data sets to drive decisions.

● Experience with cross geographical project coordination and management

● Proven problem solving skills.

● Strong organizational skills.

● Willingness to travel 25%

Equipment Knowledge:

● Understanding of Distribution Centers

Experience Requirements:

Generally requires a minimum of 3 years running complex software and hardware projects as well as 1

year of operations management within eCommerce distribution center


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Pasadena is known for its charm, sophistication and the best night life this side of LA! Tech is in Irvine, one of America's best places to live!

An Insider's view of iHerb, LLC.

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”


Software Development Engineer I (SCS)

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”


Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."


Product Manager

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”


Director of Software Development & Platform (SCS)

How do you empower your team to be more creative?

"Creativity powers innovation. I wouldn’t be an effective leader if I didn’t drive that. I empower my team by giving them a voice and the resources that allow them to be creative. Creativity is a mindset, and I train my team to think creatively and solve problems from a customer-focused perspective."


Team Lead - UX Design

What are iHerb, LLC. Perks + Benefits

iHerb, LLC. Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
iHerb contributes up to 80% of the monthly costs associated with Blue Shield's HMO, HMO+, PPO and HDHP health plans.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Retirement & Stock Options Benefits
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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