Technical Onboarding Specialist

| Santa Monica
ReSci's mission is to make artificial intelligence accessible and usable for brands. 
Our values: Inspire with passion. Persevere with determination. Collaborate with unity. Grow without bounds. Create with impact. Lead with character.
Our onboarding team represents the first interaction a client has with our company and product and is thus critical to each client's long term success and happiness. We are looking for a technical project manager with excellent communication and organizational skills to join our growing team in sunny Santa Monica.
The initial integration with our platform sets the stage for how the product and the client will perform in the future. The Onboarding Expert must be relentlessly detail-oriented and obsessive about quality and precision while ensuring that all parties are moving quickly to meet their timelines. You will work directly with client developers and marketers to understand their data and use cases, direct them in setting up data feeds and website / mobile tracking, and testing everything thoroughly before the client can "go live". As a true artificial intelligence platform, we need more data than others, so you will need to be an expert in working with large data sets and sometimes complex integrations. You are passionate about world-class customer service, learning new technology, and solving problems for yourself as well as others.
Responsibilities:
-Work closely with Account Executives and Client Success Managers on a successful post-sales handoff
-Manage data integration and on-boarding for clients, from project management and timelines, to directing technical implementation, validations, fixes, and testing
Bottom line: remove roadblocks and get the job done
Qualifications:
-3+ years of tech industry related experience, preferably with a SaaS company
-Excellent project management skills–you are a PRO
-Excellent verbal and written communication skills
-Excellent problem-solving capabilities
-Ability to quickly explore, examine and understand complex problems and how they relate to a customer’s business
-Experience with APIs and databases
-Strong experience with SQL and all-around tech skills
-Background in software development and solid understanding of software engineering principles is not required, but is a big plus
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • AWSLanguages
    • Lambda/ServerlessLanguages
    • Machine Learning Languages
    • ReactLibraries
    • sparkLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • s3Databases
    • redshift Databases
    • ec2Databases

Location

2601 Ocean Park Blvd Ste 104, Santa Monica, CA 90405

What are Retention Science Perks + Benefits

Retention Science Benefits Overview

We have 6 core team values to help all of us grow! We believe these are qualities we exhibit as a team, and we use them as guiding principles to help us be better each day! To learn more about our open roles visit https://www.retentionscience.com/careers/

* Inspire with passion
* Persevere with determination
* Collaborate with unity
* Grow without bounds
* Create with impact
* Lead with character

Culture
Volunteer in local community
ReSci participates in local volunteer activities such as The Giving Spirit and Heal the Bay.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Our dental plan covers 100% of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $130 for glasses and contact lenses.
Health Insurance Benefits
We are pleased to offer 7 health plan options (including CA Blue Shield and Kaiser) with ranging coverage options and deductibles.
Life Insurance
we are able to offer several life insurance coverage options ranging from 20% to 100% times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ReSci provides employees with a 401(k) matching plan managed by PAi. We match 100% up to 2% of employee contributions.
Company Equity
ReSci offers stock options through its employee equity program, including vesting over a four-year period.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed
Company sponsored family events
ReSci sponsors family-oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
ReSci employees receive 15 days per year of paid time off based on one year of service.
Paid Holidays
Paid Sick Days
Employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
ReSci hosts company outings Quarterly.
Free Daily Meals
Employees get catered lunch on Tuesday, Friday.
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
ReSci has a fully stocked kitchen including unlimited snacks, coffee, tea, and sparkling flavored water on-tap.
Some Meals Provided
Employees get catered lunch on Tuesday, Friday.
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
ReSci's pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
ReSci offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
ReSci hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Time allotted for learning
Customized development tracks
More Jobs at Retention Science9 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Operations
Project Mgmt
Sales
Developer
new
Santa Monica
Sales
new
Santa Monica
Developer
new
Santa Monica
Project Mgmt
new
Santa Monica
Operations
new
Santa Monica
Design + UX
new
Santa Monica
Sales
new
Santa Monica
Data + Analytics
new
Santa Monica
Developer
new
Santa Monica