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Senior Implementation Manager

| Greater LA Area

Responsibilities:

  • Provide leadership to the implementation team by building and motivating resources to meet departmental goals
  • Allocate work load to fully utilize every employee's talent
  • Implement development plans and coach individuals to reach their maximum talent
  • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
  • Recognize high performers to maintain motivation and retain key talent
  • Develop strong cross functional relationships to improve the customer onboarding experience.
  • Identify, manage, prevent and mitigate project risk. Escalate issues to upper management as necessary
  • Demonstrate superior customer service. Identify areas of poor customer service or customer dissatisfaction and take action to correct
  • Act as the escalation point when issues arise with the customer or partner on engagements
  • Drive team's goals and metrics identified by Leadership including utilization
  • Communicate goal results and key performance indicators including utilization to direct reports
  • Deliver change management
  • Oversee and instruct staff in order to achieve desired end-results on complex problems during implementation projects
  • Address procedural issues and process improvements within the department and across other departments

Qualifications:

  • Proven experience in managing a team of 10 to 15 individuals
  • Proven experience to balance multiple project escalations at any given time
  • Demonstrated experience communicating and presenting to a diverse set of people across groups, organizational levels and departments
  • Strong decision making and problem-solving skills
  • Excellent communication skills, strong organizational skills and attention to detail are essential 
  • Bachelor's degree and 10+ years related experience
  • Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
  • Professional experience in consulting, technology implementation, change management or related field expertise
  • Knowledge of MS Office, MS Project, Salesforce/CRM, Accounting Software
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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