Are you an Agile enthusiast who loves to help organizations in their adoption journey? Do you delight in enabling small teams to improve practices and help lead them to big success? Are you self-motivated and do you have exceptional drive? If you answered ‘yes’ to these questions, then read on, we might have the perfect opportunity for you. 

About Us:

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Instagram, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve

neighborhood flavor, one restaurant at a time.

About the Position:

ChowNow’s Engineering Team has built a reliable, stable, and modern platform enabling restaurant owners to accept pickup and delivery orders online. Our “quality product first” approach to engineering drives the team to succeed and has contributed to the success and growth of the company. We are looking for a Scrum Master (the first for our team!) who is a servant leader and champions the Agile mindset through effective guidance, coaching, and education. This role is responsible for establishing a trusting and safe environment that enables high-performing teams to continuously improve their team dynamics, processes, and performance.

This position will initially report directly to the VP of Engineering. This is a remote role and can be located anywhere in the United States where you can commit to working PST core hours.

Specifically, you will: 

• Mentor team(s) and champion Agile and Lean practices across the organization
• Empower teams to be self-organizing and autonomous
• Ensure that any risks and impediments, either from a delivery or process perspective, are quickly identified and remediated
• Facilitate continuous improvement through fostering open communication and a trusting, safe environment
• Collaborate with internal and external stakeholders to communicate transparently
• Facilitate effective and efficient Scrum ceremonies
• Work closely with the Product Owner to define, plan, and maintain the product backlog
• Ensure the work of the team is organized and visible
• Facilitate timely delivery through effective team collaboration, decision making, and conflict resolution
• Partner with our Agile Coach to assess the Agile maturity of the team and identify coaching opportunities
• Exemplify the Agile values and principles in daily practices

Within 30 Days You Will:

• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience).
• Participate in foundational Scrum Master training and become a Certified Scrum Master (CSM) through the Scrum Alliance.
• Learn our business model and how our technology and product teams partner to create solutions.
• Observe team(s) you will be working with and begin to lead ceremonies.
• Learn about the Product Roadmap and establish a partnership with the Product Owner(s).

Within 60 Days You Will:

• Calculate and share agile performance metrics with the team.
• Identify actionable steps each team can take to become more predictable & stable and create a plan/roadmap to begin executing these steps.
• Identify training opportunities that will make positive impacts for the team(s) and start training.
• Partner with the Agile Coach to complete team-level Agile adoption assessments.
• Mitigate roadblocks for the team.
• Be a strong liaison/communicator between the team(s) and Product Organization.

Within 90 Days You Will:

• Show improvements in team predictability and velocity and present these improvements to Product & Engineering leadership.
• Help the team to meet Sprint goals and show that team members are consistently completing User Stories in 2-3 days.
• Conduct productive ceremonies where team members understand the purpose of each.
• Mine Jira reports to better understand team metrics.
• Facilitate consistent refinding and pointing of User Stories.
• Demonstrate that the team(s) understand and are actively pursuing continuous improvement.

You Should Apply If: (Minimum requirements)

• You are passionate about Agile and Servant Leadership.
• You have a minimum of 2 years of demonstrated experience in a Scrum Master role.
• You have excellent problem solving skills.
• You constantly work to get better at your craft.
• You enjoy being part of a thriving team .
• You excel at building relationships across all levels of an organization.
• You thrive in environments supporting your growth, and where you can support others.
• You have the flexibility to work across time zones as needed; specifically, supporting teams based in the Pacific time zone.
• You take great pleasure from the rush of seeing a group of people transformed after participating in your training programs.

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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