FULL-TIME

Remote (U.S.-Based Only)

Appetize is a modern, Enterprise Point of Sale (POS), inventory and analytics platform transforming how enterprises manage and process guest transactions. Appetize is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and national chain brands. Based in Los Angeles, CA, we have over 350 employees dedicated to developing cutting-edge technology that’s replacing outdated legacy systems and helping enterprises better their guest experience, future-proof operations, and drive financial performance.

About the role:

As a member of the Marketing Team, you will directly contribute to optimizing the speed and efficiency of the B2B organization at Appetize. You will act as the primary Salesforce Administrator, while also managing other sales/marketing tools that integrate with the platform.

You will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform and its connectivity to the broader Appetize data ecosystem. You will work cross-functionally to identify, develop and deploy new business processes and adoption of the platform.

If you’re someone who thrives in a role with a high degree of autonomy, and can leverage best practices to improve data validation and quality, this role is for you. The ideal candidate will have related experience at a fast-growing B2B company.

In this role you will:

• Own and manage all CRM, B2B lead management and marketing automation systems (Salesforce (SFDC), Hubspot, ZoomInfo, etc.)
• Maintain and streamline integrations both between tools and with our backend databases, constantly improve data quality, relentlessly focus on automation, and maintain detailed documentation.
• Own in-depth reporting and communicate the same with cross-functional partners internally, and manage vendor relationships externally
• Manage all Salesforce processes including, but not limited to custom object/field creation and maintenance, validations, data architecture, workflow and process automation, user profiles and permission sets, role hierarchy, and 3rd party integrations
• Develop reports, dashboards, and processes to monitor data quality
• Manage overall data quality/hygiene and ongoing processes to support data quality
• Optimize each GTM system, thinking through database integrations and data architecture improvements
• Execute overall process and system improvement on an ongoing basis
• Create and maintain detailed documentation for all lead management and workflow processes
• Effectively prioritize and manage additional ad-hoc requests and responsibilities

Requirements

Minimum requirements:

• 3+ years of business systems administration and/or management, including Salesforce
• Experience owning/managing leading sales/CRM tools including SFDC, Hubspot, ZoomInfo, etc.
• Ability to manage integrations (bi-directional field syncing, API call limitations, troubleshooting/bug fixing) between multiple systems
• Familiarity with leading data architecture methodologies
• Ability to identify manual processes, improve them and automate them
• Highly analytical, solution oriented with excellent problem-solving skills
• Strong communicator, both written and verbal
• Ability to navigate complex cross-functional situations
• Ability to thrive in a startup environment with a high degree of autonomy
• Relentless focus on process improvement
• Strong organizational, project management, and analytical skills
• Early-stage experience in a fast past, high growth company

Preferred Qualifications:

• Bachelor’s degree in Data Science, Finance, Math, or other relevant subject areas
• Familiarity with with Trello, Jira, and Hubspot for documentation and work-planning
• Salesforce Administrator 201 Certification (Advanced Admin, Platform App Builder, and Salesforce Certified CPQ Specialist (CPQ-201) are great, too).

Benefits

Appetize is the leading Enterprise Cloud Point of Sale (POS) and management platform for food service and retail. We're trusted by many of the world’s most well known and highest volume businesses, including sports and entertainment venues, theme parks and attractions, restaurants, retailers, education campuses, and business cafeterias. Based in Silicon Beach, CA, we have over 350 employees dedicated to developing cutting-edge technology that’s replacing outdated legacy systems and helping enterprises better their guest experience, future-proof operations, and driving financial performance.

At Appetize our employees are at the core of everything we do. As the company continues to grow, our team is dedicated to attracting and retaining top talent who are smart, mission-driven, and share a common goal of continuous innovation. We believe that the success of our product depends on the success of our team. From fully covered medical benefits, monthly standups highlighting individuals' accomplishments, Waffle Wednesdays, and more, we’re dedicated to making this the best place to work!