Project Manager at ChowNow

| Greater LA Area
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ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 18,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 
Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As a Project Manager you will be a champion in organizing all the moving parts within our product development teams. You will participate in all phases of the development lifecycle. You will take the lead on ensuring execution and delivery of key product initiatives including our app building process for our white label mobile apps. The Project Manager will manage this through partnership and collaboration with our highly skilled cross functional teams across product development. 

Specifically you will:

  • Develop project plans across cross functional teams including Product, Engineering, QA, and Design.
  • Practice Scrum and Agile methodology throughout the product development lifecycle.
  • Partner with the Product Lead(s) to drive roadmap execution and actively prioritize work.
  • Utilize lifecycle data to proactively raise risks and trade off decisions to key stakeholders. Actively mitigate these with scope control and resourcing.
  • Identify and resolve all cross organizational dependencies and potential blockers. 
  • Ensure all status materials and roadmap documents are compiled, aggregated and complete and remain well-maintained.
  • Drive improvement and iteration on overall product development lifecycle.
  • Facilitate product planning, iteration planning, progress tracking, retrospectives and reporting. 
  • Become a champion and advocate for team health.

Within 30 Days You’ll:

  • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience).
  • Learn about our sales and onboarding processes to understand the value ChowNow brings to local restaurant owners.
  • Embed yourself within squads to gain knowledge of current ceremonies and backlog items.
  • Become familiar with ChowNow’s product development cycle by documenting current processes.
  • Meet with team members to determine any opportunities in the current product lifecycle.

Within 60 Days You’ll:

  • Learn about the tech stack, database structure, and system architecture.
  • Partner with Product Manager to prioritize product backlog items for two full sprints of design and development work.
  • Establish and monitor plans, and ensure the realization of goals and continuous improvements.
  • Facilitate all ceremonies involved in developing an execution oriented culture.

Within 90 Days You’ll:

  • Communicate status and risks of current projects to Executive leadership.
  • Identify opportunities for more effective and efficient processes.
  • Coordinate cross dependencies across multiple departments.
  • Identify risks and apply mitigation techniques to ensure delivery.

You should apply if:

  • You have 3- 5 years experience working in project management, preferably in a startup environment.
  • You are passionate and experienced in agile/scrum methodology.
  • You have excellent leadership skills.
  • You are passionate about technology and understand software development lifecycles.
  • You like to solve problems and are always looking for ways to improve team performance.
  • You know how to keep teams organized and on track.
  • You are comfortable in fast paced and complex environments. 

About Our Benefits:

  • Competitive Salary
  • Ongoing training and growth opportunities
  • A best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
  • Employer-contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • EnzymeLibraries
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Recruiter

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Growth Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Paid industry certifications
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