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Program Manager - Client Services

| Greater LA Area
Are you a talented professional that focuses on the planning, execution, and monitoring of project initiatives? Are you a resourceful problem solver that thrives in the identification and definition of creative, effective technology solutions?
Appetize Technologies, Inc. is looking for a stellar Program Manager to join our growing PMO (Project Management Office) Team. This role is a blend of technical project management and business strategy with a major emphasis on communications with key enterprise partners like Madison Square Garden, LA Angels, NY Yankees, Live Nation, etc. You will play a vital part in comprising a polished and cohesive approach to leading complex implementation projects or product feature launches for our key customers. You will serve as the “air traffic controller” guiding these projects and objectives to deliver against aggressive software development deliverables, time constraints and financial goals to drive customer satisfaction throughout the implementation. You will work closely with product management, operations and engineering to help drive the scheduling, planning and execution of your own and your fellow project managers’ projects. You’ll develop and maintain schedules for the many moving parts that need to converge. You will have the opportunity to partner with diverse technical and operations groups, spanning multiple businesses and teams within the company and acting as Appetize’s representative to the client during the project.
Responsibilities:
  • Lead one or several complex projects from inception to completion.
  • Drive a large complex matrix team (engineering, product, operations) to deliver on time , on budget with quality.
  • Act as key central point of contact for assigned projects, including but not limited to all things engineering delivery as well as all things client communication during the project phase.
  • Develop and maintain contact with top decision makers at key clients; participate and lead aspects of the implementation process; 
  • Assume accountability and communication of tracking, monitoring, removing roadblocks and reporting , delivering high quality service to stakeholders - Tracking schedules, progress, updates, status, producing regular written and verbal reports, anticipating bottlenecks, highlighting risks, driving deliverables and make trade-offs across the project portfolio, providing solutions to get to the end goal.
  • Produce effective results: Ensure project goals, objectives, milestones and deliverables are achieved on schedule
  • Work closely with the Appetize product, engineering and operations teams to drive solutions and integrations for both current and prospective clients
  • Thoughtful Partner engagement: Understand when to engage, who to engage and the appropriate method for the circumstances. 
  • Requirements gathering: Includes appropriate stakeholders to properly collect comprehensive requirements - Contribute to the development of product strategies that listen to our customers, and be able to communicate these requirements effectively internally with our teams, in order to deliver the right initiatives, on time and on budget.
  • Build relationships and influence others to get things done and drive decision making
  • Report into the project management office following standardized processes to organize and coordinate multiple projects and activities in accordance with our mission and goals, as well as facilitate the creation of appropriate project documentation for the assigned projects.
 Key Skills/Requirements:
  • 5+ years of enterprise program management experience 
  • 5+ years planning and managing project initiatives or delivering systems
  • Experience with projects involving solution development based on web or mobile application architecture
  • Experience translating requirements into optimized designs and identifying alternatives
  • Excellent teamwork skills including written and verbal communication skills
  • Moderate Travel - willing to be onsite and on the ground at our various client sites when needed.
  • Past experience as ScrumMaster with full understanding of the Agile Software Development Lifecycle.
  • Metrics driven decision making
Bonus Skills/Requirements:
  • PMP Certification or similar Program/Project Management certification
  • Agile ScrumMaster certification and/or experience in working in Agile SDLC
  • POS, restaurant and retail product/program management experience a strong plus
Company Description
Appetize, the Los Angeles based Point-of-Sale technology company, is serving its modern ordering and payment technology to over 400 enterprise businesses. We're a a fast-growing and disruptive technology company that is steadily replacing legacy point of sale systems in the sports and entertainment, education, and professional industries. Appetize marquee venues including, Madison Square Garden, US Bank Stadium, University of North Carolina, and the San Jose Convention Center. Appetize redefines the ordering and payment process through its POS, handheld, kiosk, and inventory products for operators, as well as its mobile ordering platform for fans. For more information, visit www.appetizeapp.com.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PHPLanguages
    • PythonLanguages
    • ReactLibraries
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • PardotEmail
    • SalesloftEmail

Location

6601 Center Drive West , Los Angeles, CA 90045

An Insider's view of Appetize

What’s the vibe like in the office?

I started at Appetize when it was (literally) in a garage as one of the first 10 employees. Even as the company nears 200 employees, it has never lost its startup charm. Everyone up the ladder is approachable and truly fun to be around – both inside and outside of work. It’s my first job where I don’t know how many hours are left in the day!

Mike

Operations Product Manager

What makes someone successful on your team?

Someone who will take initiative, ask questions, be excited about learning, and have innovative ideas while keeping company goals in mind. This does not come from putting in long hours, but from putting in meaningful and productive time to work on projects that are priorities not only for the short-term but the long-term success of the business.

Courtney

Controller

What are Appetize Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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