Platform Training & Certification Specialist

| Greater LA Area
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About LeafLink

LeafLink is the regulated cannabis industry’s largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.

With over 4,500 retailers and more than 1,500 brands across 25 territories in the US and Canada, LeafLink is setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $1 billion in wholesale cannabis orders - you can learn more about our history and path to $1B here http://firstbillion.leaflink.com/. 

Our team, backed by funding from leading VC’s, is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's ‘Best Places to Work in 2020’, as well as one of Fast Company’s ’Top 10 Most Innovative Companies in Enterprise for 2018’, joining the ranks of Amazon, Slack, and VMWare - and we’re just getting started!

The Role

LeafLink is seeking a LeafLink Platform Training & Certification Specialist to join our growing Client Experience team. 

  • You will establish training curricula, create classroom training content and produce training and testing material for use in customer- and partner-facing training courses, as well as for internal staff development. 
  • You will own the strategy and program development for LeafLink’s suite of customer-training initiatives.
  • You will manage all training delivery, from the creation of customized training content through webinars to execution of training sessions. 
  • You will collaborate with our Product Management, Engineering, Sales and Client Experience Teams on a daily basis to develop comprehensive, high-quality training and certification content.
  • You will keep yourself well-versed on Product’s feature roadmap as well as real-time platform developments to ensure this information is communicated to customers in a proactive and thoughtful manner. 
  • You will approach your work with an innovation mindset, relying on your expertise in customer training to inform our approach.
Requirements:
  • You are self-motivated, technically proficient, intellectually curious, and have the patience and passion to guide others as they get up to speed and become LeafLink platform champions. 
  • You work well in a collaborative environment and are equally successful when working independently. 
  • As an influential and effective teacher, you are eager to share knowledge and best practices with others, mentor our clients, and develop and sustain an open line of communication with them.
  • You are comfortable interacting with customer and partner stakeholders at all levels of the organization: from sales managers, to inventory specialists to C level teams and even ownership groups. Knowing how to tailor your approach and delivery depending on the audience, you can explain complicated topics in a way that is understood by all.
  • Ability to thrive in a fast-paced, high growth, rapidly changing environment that requires tenacity to exploit opportunities and a steady demeanor to handle challenges.
  • You are the poster child for startup hustle: change is your only constant, no challenge is too big, and no task is too small.
  • Self-motivated and excited by the potential to own what you do, you have the willingness to learn and adapt as needed.
  • You have excellent presentation and communication skills, are outgoing and sociable, and have a highly-engaged persona when delivering training content.
  • You are a multi-tasker and connector, as well as an organized operator who executes on both internal and external responsibilities.
  • You have knowledge of key project management concepts including phases, plans, deliverables, scope, and tasks.
  • You have experience using webinar, online training, and learning management solutions.
  • You have excellent verbal and written communications skills and are proficient at video creation and editing.
Qualifications: 
  • 3+ years communicating technical software solutions with non-technical end users.
  • 3+ years of experience providing QA support to an engineering/product team.
  • 3+ years of experience training clients on a SaaS software solution, with strong presentation skills and ability to lead a group of individuals through a software demonstration.
  • 3+ years using webinar, online training, and learning management solutions.
  • 2+ years in a training and certification oriented role which allows you to thrive in leading LeafLink's training and certification program across all of our platform tools to empower our customer base.
  • Experience building out training and certification programs from the ground up, including all content creation.
  • Track record of building and maintaining strong, long-lasting customer relationships virtually and through site visits to ensure maximum client success.
Benefits:
  • Flexible PTO to give our employees a little extra R&R when they need it
  • Competitive compensation and 401k 
  • Comprehensive health coverage (medical, dental, vision) plus flexible spending accounts (FSA)
  • A robust stock option plan to give our employees a direct stake in LeafLink’s success
  • Generous referral bonuses because we believe no one can spot great talent better than our own team
LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work list.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • vueLanguages
    • DjangoLanguages
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

6605 N. Hollywood Blvd #300, Los Angeles , CA 90028

An Insider's view of LeafLink

How do you collaborate with other teams in the company?

On a large scale, the LeafLink team collaborates during “Huddle Booze Report” (HBR), a biweekly meeting where team leaders present on company KPIs, accomplishments, and challenges (with some beers). Every member of the team is welcome to comment or ask questions, bringing forth their thoughts and ideas.

Claire

Growth Manager

How has your career grown since starting at the company?

As cliche as it may sound, one of my favorite things at LeafLink is that no day is ever the same. I’m excited to go into the office every single day to see what the day brings. At LeafLink, EVERYONE has a voice. In addition to the breakout success our service saw in California, my life also drastically changed. I saw my earnings increase over 300%

Josh

Account Executive, LA Manager

How do you make yourself accessible to the rest of the team?

As co-founder and CTO it’s important for me to maintain official communication channels with teams and individuals. We have various meetings that bring leadership together with teams which include sprint demos, retrospects, daily standups and one on one meetings. Open communication supports alignment and productivity something we are all about here

Zach

Co-Founder and CTO

What are LeafLink Perks + Benefits

LeafLink Benefits Overview

Leaflink provides Medical, Dental and Vision insurance, as well as Disability and Life Insurance. We also have a generous stock option plan, 401k and great branded merchandise.

Culture
Volunteer in local community
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers $75 of expenses.
Vision Benefits
The vision benefits plan covers 75% for annual eye exams with $100 for glasses and contact lenses.
Health Insurance Benefits
Acme's health insurance policy covers up to 50% of out of pocket expenses.
Retirement & Stock Options Benefits
401(K)
LeafLink's 401k plan offers a broad range of available funds, including Vanguard, Fidelity, and American Funds.
Company Equity
LeafLink offers stock options through our Stock Option Plan.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
LeafLink offers pre-tax commuter benefits to all full time employees.
Company Outings
Acme Co. hosts company outings Annually.
Stocked Kitchen
LeafLink offers unlimited snacks, tea and coffee.
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees A parking subsidy.
Professional Development Benefits
Job Training & Conferences
LeafLink has a generous annual budget for attending industry conferences and events.
Promote from within
Online course subscriptions available
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