Bird is a last-mile electric vehicle sharing company dedicated to bringing safe, low-cost, environmentally-friendly transportation solutions to communities across the world. We provide a fleet of electric, shared scooters that can be accessed via smartphone. Bird is headquartered in Venice, California and is rapidly expanding across the country and the world.

As a Ops Coordinator on the Fleet team responsible for the health and performance of our vehicles in your city, you will manage an in-field team of technicians, with some hands-on work at times, ensuring a seamless experience for riders and their communities. You will execute local monitoring, rebalance, and recovery of vehicles within your city, ensuring a ride is always nearby. This role directly impacts our relationships with local stakeholders and influencers as well as the millions of riders who rely on our service.

What You'll Do

• Execute world class fleet operations within your city
• Oversee teams of Fleet Technicians engaged in monitoring, rebalancing, and maintaining our vehicles in the field
• Engage in zone design and plan and assign daily activities within each to optimize fleet performance
• Track and monitor fleet metrics using internal tools to ensure delivery of KPIs
• Communicate with key players on operational issues, handle escalations, and notify managers of high need situations
• Work with and support other teams at Bird, including strategic operations, vehicle operations, marketing, data science and government relations

What You'll Need

• Ideally experienced in sharing economy fleet management as well as managing teams of technicians
• Mechanically and logistically savvy, willing to learn quickly and do hands-on work, and able to troubleshoot operational problems quickly and efficiently
• Team player who thinks analytically and uses a data-driven mentality
• Willing to work irregular hours and be "on call" in support of 24/7 evolving business in our cities
• Willingness to get your hands dirty, get in the field, and lead by example
• Passion for Bird and its role improving city environments, and are interested in the “share economy” and platform methodology

Bird Rides Inc. is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.