Onboarding Specialist

| Greater LA Area
Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction
This Role
The Onboarding Specialist is a critical role at Boulevard as it is the start of the customer journey. You will be the main point of contact post-sales working closely with the customer to understand their business and their desired outcomes. You will manage the onboarding project to ensure all timelines are met, data migration is successful, and the customer is fully trained without sacrificing customer service. The Onboarding Specialists works closely with sales, CSMs, product, and engineering.

You Will

  • Understand and anticipate customer’s needs
  • Identify decision makers, stakeholders, and users for the customer
  • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live
  • Deliver world class customer service
  • Ensure customer’s data is successfully migrated
  • Manage the onboarding project end-to-end
  • Meet go-live deadline
  • Identify process and product improvements and work with internal teams to improve the customer onboarding experience
  • Identify customer churn risks
  • Identify upsell opportunities
  • Assist customers via live chat, email, text, and phone

You Have

  • 1-3 years of relevant experience.
  • An aptitude to understand Boulevard’s technology platform and build relationships with customers of varying technical savvy.
  • Proven ability to multi-task and manage multiple projects.
  • Strict attention to detail.
  • Self-starter and team player with excellent communication and problem solving skills.

Bonus Points For

  • Prior SaaS experience
  • Experience with Salesforce and TaskRay
  • Experience in spas or salons

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
About Boulevard
Boulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize potential for salons and spas, as well as the clients they serve.
Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction, Boulevard’s technology not only helps salons and spas to survive, but thrive. 
As a venture-backed startup based in Los Angeles, we are innovating at the intersection of luxury and lifestyle. We are thoughtfully unapologetic about challenging the status quo in pursuit to help people become the best version of themselves. We use technology, design, and style to unleash the untapped potential in all of us, drive real results, and we're just getting started! 
Come do the best work of your life here at Boulevard.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ElixirLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • InsightlyCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Conveniently located at the corner of Santa Monica Boulevard and North Formosa Avenue next to OWN and Showtime.

An Insider's view of Boulevard

What are some social events your company does?

This year's programming is geared toward wellness. A meditation instructor comes in once a month for Wellness Wednesdays to provide balance and clarity in the workplace. We also host group workouts like boxing and cycling at local studios. It’s not all health & fitness though we still indulge in a Happy Hour once a month.

Valerie

Office Manager

What's the biggest problem your team is solving?

We are working on "platformizing" our product. Our goal is to make Boulevard customizable and extendable to fit all types of appointment-based businesses. We want to open doors for new partner integrations all the while keeping the core of the system unbiased to the type of business using it.

Jared

Director of Engineering

What makes someone successful on your team?

I look for Product Marketers that are intellectually curious, critical thinkers who hold strong opinions loosely. We have to challenge each other as a team, but also be open to learning new perspectives to shape the most effective go-to-market releases.

Priya

Director of Product Marketing

What makes someone successful on your team?

Successful employees are true customer advocates. They must easily adapt to change and persevere through the many seasons of the customer journey without sacrificing the customer experience. Customer success is our success.

Angela

Director of Customer Success

What are Boulevard Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Boulevard's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
We offer $200 in Lyft credits for those who do not drive to work
Professional Development Benefits
Promote from within
Customized development tracks
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