Responsibilities:

OPERATIONAL READINESS

• Improve Information Security Program definitions with the Sr. Director, Security Operations
• Mature the documentation of all InfoSec programs
• Conduct daily intake on behalf of InfoSec programs
• Publish Service Management Catalog items and deliver documentation through collaboration with Corporate IT SharePoint teams
• Deliver Information Security service definitions, SIPOCs, RACIs, OLAs and other deliverables to the company at large
• Conduct project management and resource coordination on behalf of the Sr. Director, Security Operations for operational programs
• Leverage Agile and Scrum frameworks, as appropriate, to organize Information Security work
• Manage day-to-day operational aspects of multiple processes (e.g. intake and PM processes)
• Participate pro-actively in improving Project Management processes and tools

PROJECT SUPPORT

• Act as InfoSec team PM for ongoing projects, including creating and executing project plans, schedules and milestones, and assist in the escalation of identified issues
• Collaborate with InfoSec team members to maintain comprehensive project documentation, plans and reports
• Collaborate with external and internal stakeholders to coordinate efforts and conduct status updates
• Act as the PM point of contact and own the communication of project statuses to InfoSec management
• Ensure projects are delivered successfully, on time and within budget
• Use tools to monitor working hours, plans and expenditures for projects

TEAM COMMUNICATION

• Promote effective internal and external communication, ensure transparency, and disseminate information appropriately (e.g. trainings/educations, metrics and executive reporting, etc.)

KNOWLEDGE MANAGEMENT

• Manage team communications and repositories on Company Intranet, Confluence and SharePoint
• Improve/maintain organizational templates within the document repositories

Qualifications:

• Bachelor's or master's degree, preferably in Business or Operational Management
• 5+ years of experience managing projects in a technology-centric environment
• Proven work experience as a Project or Program Manager in a similar role
• Experience in project coordination and management, from conception to delivery
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
• Solid organizational skills, including multitasking and time-management
• Familiarity with PM concepts such as Agile, Lean, Scrum and Work Breakdown
• Strong client-facing and teamwork skills, preferably in a big-four consulting setting
• Familiarity with risk management and quality assurance control
• Strong working knowledge of Microsoft Project and Microsoft Visio

Preferred:

• Basic understanding Security Operations and ITIL concepts preferred
• Knowledge Management experience a plus
• Service Management experience strongly desired
• PM certifications or related credentials would be considered a good differentiator
• CISSP knowledge is preferred, CISSP and CISA are differentiators.