Tapcart makes mobile shopping easy, fun and attainable for every brand.

We are inspired by the future of mobile. We work to inspire that future.

As the market leader in mobile commerce, we focus on providing great experiences for our merchants and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the largest shopping brands, including Fashion Nova, Pier 1, Chubbies, Brandy Melville, and many more.

Tapcart is trusted by thousands of brands to launch and manage their mobile apps. We have been featured at Google I/O, Shopify UNITE and in The Verge.

If you are looking to join a fast-paced startup in the e-commerce space then this is the opportunity for you! Recently voted as one of the top 50 startups to work for in Los Angeles by Built In LA; Tapcart is leading the mobile e-commerce charge, and we are looking for our next fun, hard working, tech loving, Implementation Specialist! You will be working with some of the top e-commerce and Shopify stores in the world, as well as the best team this side of the Mississippi!

Implementation at Tapcart

The Implementation Specialist role in charge of customer onboarding, so a background in a customer facing role is preferred. As an Implementation Specialist you’ll be the project manager and first point of contact for the customer as they setup and launch their mobile apps. Specifically, you'll be responsible for helping the customer set up their developer accounts, completing their app design, training the customer on how to use their dashboard, consulting on best practices and integrations for app performance and adoption, and getting the completed mobile app live in the app store. Essentially you’re a professional go-getter and problem solver for building mobile apps – meaning you’re able to manage technological problems and communicate effectively with business owners. You’re comfortable transforming interruptions and delays into actionable results, and pushing projects to completion.

This role works closely with Sales, Design, Customer Success, Support, and Product teams to ensure a world-class onboarding experience for the customer. In addition, you will also have the opportunity to work with major existing brands to keep their apps up to date, and their latest changes are being applied. You’re diligent about providing proactive timelines while communicating any potential update hiccups early on. In this role there is an expectation to be on top of client’s concerns before our client has to reach out to us.

What you need

• 1-2 years in an Implementation, Quality Assurance (QA), technical support, sales, or client-facing role
• Strong critical thinking skills, an analytical mind, and problem-solving aptitude
• Demonstrated organizational and project management skills, showing your ability to push a project to completion
• A passion for e-commerce and a desire to share our vision and enthusiasm with customers
• Ability to flourish in a high growth tech environment where change is constant
• Experience using Salesforce

Bonus if you have:

• Shopify experience
• Apple and Google developer experience
• Experience in B2B SaaS
• Startup experience
• Experience submitting and maintaining mobile apps
• Experience with Gainsight and/or Chili Piper

If you love helping people and you enjoy managing projects, then this job is the perfect fit for you!

Tapcart Perks & Benefits

· Excellent growth opportunity, 401k, and stock options for all full-time employees

· Medical (75% covered by Tapcart; 50% for dependents) - eligible 1st of month 

· Dental and vision (100% covered by Tapcart; 50% for dependents) - eligible immediately

· Unlimited PTO and 10 paid company holidays

· Brand new MacBook Pro and home office setup

· Catered lunches, monthly happy hours, and company wide offsite events

· A team that has transitioned to remote work impressively, and remains highly collaborative and connected

· We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, and passion.

Who is Tapcart!?

We are growing startup located in Santa Monica, CA 🏖. Our team and culture are very important to us – we aim to make coming to work fun, challenging and rewarding. We know that doing great work depends on showing up with creative solutions to face our challenges. It all starts with having good people, and helping them grow both personally and professionally. We can't wait to hear how your unique skills and personality will add to our company and culture.

Why join us?

 We are on a rocket ship and just raised our Series B for 50M in June 2021: https://tcrn.ch/3dn2RiV

 We raised our Series A for 10M in May 2020: builtinla.com/2020/05/19/tapcart-raises-10m-series-a-hiring

 Check out what our customers are saying: https://apps.shopify.com/shopify-mobile-apps/reviews?page=4

 Our current openings: https://tapcart.com/careers 

Learn more about who we are and what we offer on our Careers page.