Implementation Manager

| Greater LA Area
UpKeep, a venture-backed tech startup, is looking for an Implementation Manager to join our Customer Success team full-time at our HQ in Westwood, CA. 
 
We're focused on remaining the leading mobile, cloud-based asset and facility management solution by constantly improving our Software as a Service (SaaS) delivery model and always putting our customers first! 

What you’ll do:
The Implementation Manager’s main focus is to provide world-class customer service while ensuring that the customer moves efficiently through the onboarding process, all while driving value recognition through consultation and guidance of their UpKeep deployment.

  • Work with new mid-market customers to configure their UpKeep account to meet their specific business needs.
  • Serve as an UpKeep and Implementation subject matter expert
  • Develop tailored training programs including hosting remote training, creating training materials and standard operating procedures.
  • Provide an excellent customer experience through high-quality communication and interactions. 
  • Assist customers with the migration of data into UpKeep.
  • Supports system integrations between UpKeep and other software. 
  • Work closely with multiple departments to ensure a successful deployment.
  • Act as the key Project Manager ensuring accurate completion of numerous onboarding tasks.
  • Identify areas for improvement in the customer experience, both in our product and processes.
  • Advocate for customer needs and issues cross-departmentally.

Qualifications

  • 1-2 years of experience in a customer-facing customer success, support, or account management role. 
  • Self-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate and work well with others
  • Outstanding analytical, problem-solving, organization, prioritization and multitasking skills 
  • Excellent in-person and web presentations skills
  • Strong written and verbal communication skills
  • Experience with Salesforce

The Benefits: 
In this full-time role, you'll receive top-notch benefits such as equity/stock options, paid holidays, unlimited vacation/sick time, 401k, and very affordable health insurance options. Employees here love our casual dress code, fully stocked kitchen, focus on sustainability, weekly catered lunches, and dog-friendly office. We value a work/life balance and believe that family and personal health should always come first. 
 
The Company: 
We take the work out of work orders! Founded in 2014, our mission was to empower technicians, maintenance teams, and facility managers to be more productive through the adoption of new technology. Today, we have developed a mobile-first, cloud-based solution that is simplifying maintenance and asset management across dozens of industries around the world. We're focused on remaining the industry-leading Computerized Maintenance Management System (CMMS) by always putting our customers first! 
 
We currently employ 70 amazing people that work together to ensure 200,000+ global users achieve their goals! After graduating from Y Combinator, we’ve raised $50M in capital funding (Series A & B) from some of the top VC’s in the world, including Emergence Capital (Salesforce.com and ZOOM) and Insight Partners (DocuSign & Twitter). Only 1% of venture capital is funneled towards the deskless workforce, yet 80% of the global workforce is not sitting at a desk. We are investing in the future of maintenance and the underserved deskless worker. 
 
We've been recognized as a "Best Place to Work" by Built in LA! 
 
UpKeep the #1 Facility Management Software by GetApp & Gartner, #1 for Usability by Software Advice, and #1 Easiest to Use CMMS by G2 Crowd. 
 
Check us out at: https://www.onupkeep.com 
Interested in our company culture? https://www.onupkeep.com/blog/upkeep_company_culture/ 
Learn about our hiring process: https://onupkeep.com/blog/5-tips-for-applying-to-jobs-at-upkeep/

UpKeep is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Throughout our interview process, if you need a reasonable accommodation due to a disability, please email [email protected] 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • Node.jsFrameworks
    • JIRAManagement
    • SalesforceCRM

Location

We just moved into a new office in Westwood Village near UCLA! We can walk to 30 different restaurants, 2 gyms, Whole Foods, and Trader Joes.

An Insider's view of UpKeep Technologies

What’s the vibe like in the office?

We have created a very casual work environment. We don't believe in strict rules or corporate dress codes. We trust our employees to get their work done and refuse to micromanage. We foster personal and professional growth, but we like to have fun too!

Tyler

Staff

What are UpKeep Technologies Perks + Benefits

UpKeep Technologies Benefits Overview

We have worked very hard to develop an inclusive company culture. Full-time employees here receive top-notch benefits such as equity, unlimited vacation & sick time, 401k, paid holidays, and very affordable health insurance options. We think you'll love our casual dress code, fully stocked kitchen, draft cold brew, meditation rooms, focus on sustainability, weekly catered lunches, and dog-friendly office. We value a work-life-balance and believe that family and personal health should always come first. Our mission is to empower maintenance teams to revolutionize their businesses and we are constantly celebrating the impacts we make.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
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