Implementation Manager, Enterprise

| Greater LA Area
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We’re looking for an Implementation Manager to partner with our most strategic Enterprise clients to manage consultative trainings, drive adoption, and initiate long-lasting partnerships. This role is a balance of independent work where you’ll own and develop multiple new accounts at a time, while also partnering with Enterprise Sales counterparts, Product, and other Customer Success team members to help your clients onboard and grow with Procore. 

As a successful Enterprise Implementation Manager, you have a consultative mindset and can quickly understand both Procore’s Technology and the industries we serve. You will apply best practices and solutions to each client based on their individual business processes and goals. You’ll be instrumental in developing roll-out strategies then executing the implementation and onboarding of new accounts. Leveraging this consultative approach, you will deliver Industry, Technology and Change Management thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

To build successful relationships with our team and your clients, you’ll need to visit them! Traveling for client on-sites and company events will be required for 30-40% of your time.

All applicants must have at least 5 years of experience in software implementation (preferably in a SaaS environment). This position can be based in Carpinteria, San Diego, or Austin office.

What you’ll do:

  • Take new clients and transform them into Procore experts and evangelists through consultative training (in person and remote via screen sharing software), support, roll-out planning, and relationship management
  • Collaborate with key contacts, technical leadership, and our Customer Success department to execute custom SOWs and onboarding strategies for our top accounts
  • Produce weekly/monthly status reports for customers
  • Create and manage custom implementation timelines/project plans to ensure on time delivery of services and deliverables
  • Remain current on customer needs, industry trends, market activities, and competitors to build trust and create meaningful relationships among Champions and key points of contact within each account
  • Provide the highest level of service and support to Procore’s largest clients through diligent and proactive communication 
  • Communicate with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face to face meetings to enhance personal and team best practices and skills
  • Collaborate with all levels of the Procore organization to connect clients with Product Managers and Customer Success Managers to further client success and Procore’s evolution as a market leader
  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Implementation best practices

What we’re looking for:

  • At least 5 years experience managing implementations, including onboarding, training, and new client relationships focused on Enterprise clients
  • Demonstrated successful software client services with proven experience onboarding and training seven figure clients
  • Strong empathy for customers AND passion for project management and organization
  • Deep understanding of value drivers and establishing standard operating procedures
  • A history of servicing large, complex organizations with complex web and mobile applications utilized for documentation management, project management, or similar
  • Successful candidates are innovative, persuasive, creative, and have a genuine curiosity in their clients business. Goal and results oriented, optimistic, smart, value added mindset, proactive and easily adapts to change.
  • Prefer experience related to Top ENR construction, financial SaaS industry, or commercial real estate and property management

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid time off (Procore Values Time), employee enrichment and development programs, and volunteer days.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore's Carpinteria campus is the largest of our offices, with multiple buildings spread along the coast and surrounding areas.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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