Job Summary: 

The Global Logistics Specialist will coordinate with various international logistics companies to ensure international outbound shipments are processed fast and economically.

Job Expectations:

• Bilingual in Japanese required.
• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned lanes and carriers.
• Set-up new and continually improve existing processes for the assigned lanes and carriers.
• Perform research work, gather and analyze data for assigned lanes and projects
• Actively identify and scope new opportunities to improve how we serve customers and business processes
• Report any discrepancies of damaged or lost shipments, customs issues, and work with logistics vendors to ensure shipments are properly sent to their correct destination and on time
• Maintain freight expenses for assigned lanes and review invoices. Report any changes or billing issues with the department management team and Accounting Department
• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics
• Manage lead times for assigned lanes and investigate delays with Global Logistics Freight Forwarding team, logistics carriers and customs brokers daily to ensure timely flow of the shipments
• Be responsible for trouble-shooting customs and any logistics related issues
• Perform audits to review logistics processes for the management team when needed
• Organize, maintain, and update website content for assigned lanes
• Support special projects when needed

Knowledge, Skills and Abilities:

• Interpersonal skills
• Communication skills
• Listening skills
• Problem analysis and problem-solving
• High degree of accuracy and attention to detail
• Ability to take accountability for assigned lanes and assigned project deliverables
• Adaptability and flexibility
• Initiative
• Stress tolerance
• Excellent organization skills and ability to effectively multi-task
• Computer literate
• Knowledge of Microsoft Office: Word, Excel, and PowerPoint
• Knowledge of GSuite: Gmail, Drive, Docs, Sheets, Slides, Meet, etc.

Experience Requirements:

Requires a minimum of two (2) years of related experience.

Education Requirements:

Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience.
 

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