Job Summary:

The Global Logistics Specialist will coordinate, in English and Chinese, with various international logistics companies to ensure international outbound shipments are processed fast and economically.

Job Expectations:

• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned lanes and carriers
• Set-up new and continually improve existing processes for the assigned lanes and carriers
• Perform research work, gather and analyze data for assigned lanes and projects
• Actively identify and scope new opportunities to improve how we serve customers and business processes
• Report any discrepancies of damaged or lost shipments, customs issues, and work with logistics vendors to ensure shipments are properly sent to their correct destination and on time
• Maintain freight expenses for assigned lanes and review invoices, reporting any changes or billing issues to the department management team and Accounting Department
• Research lost shipments and broken items, also tracking items between custom brokers and iHerb Logistics
• Manage lead times for assigned lanes and investigate delays with Global Logistics Freight Forwarding team, logistics carriers, and customs brokers daily to ensure timely flow of the shipments
• Be responsible for trouble-shooting customs and any logistics related issues
• Perform audits to review logistics processes for the management team when needed
• Organize, maintain, and update website content for assigned lanes
• Translate documents
• Attend corporate meetings when translation is necessary
• Support special projects when needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

• Interpersonal skills
• Communication skills – must be able to speak, read, and write in both English and in Chinese
• Ability to write in Simplified Chinese (preferred)
• Listening skills
• Problem analysis and problem-solving
• High degree of accuracy and attention to detail
• Ability to take accountability for assigned lanes and assigned project deliverables
• Adaptability and flexibility
• Initiative
• Stress tolerance
• Excellent organization skills and ability to effectively multi-task

Equipment Knowledge:

• Computer literate
• Knowledge of Microsoft Office: Word, Excel, and PowerPoint
• Knowledge of G-Suite: Gmail, Drive, Docs, Sheets, Slides, Meet, etc.

Experience Requirements:

• Generally requires a minimum of two (2) years of related experience.

Education Requirements:

• Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience.

Please Note: At this time we are not offering any employer-sponsored work authorization. ​

Our Story, Our Vision

Since 1996, iHerb has continued its mission, built on providing a wide selection of health and wellness products to individuals around the globe at a reasonable cost. iHerb remains vigilant in its pursuit to ensure it maintains an expansive selection of over 30,000 online products to its customers. We are continuously innovating and expanding, committed to bringing the best in healthy products around the world. Our vision is to be the dominant health and wellness brand globally and to provide the best value for natural products.

Come Join Our Team!

iHerb is a fast paced, fast growing company looking for a candidate that is up for the task! If you are looking to really make a position for yourself in a work hard, play hard atmosphere, make sure to submit your resume!

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