Global Forwarding Coordinator

| Pasadena

Job Summary:

Global Forwarding Coordinator (GFC) will manage all air freight forwarding and trucking activities. This position is responsible for coordinating daily transportation services for domestics and international shipments. This person will operate in a rapidly expanding, high energy and fast paced environment.

Job Expectations:

  • Supports the Sr. Global Forwarding Manager in managing activities with airlines, air forwarders, trucking companies, ground operations, warehouse operations and global logistics
  • Schedule and monitor transportation-related activities including pickups from designated warehouses and deliveries to departure airports in the U.S. on a daily basis
  • Maintain adequate driver coverage when required for weekdays, weekends, and holidays
  • Work with various internal and external parties and manager international air export bookings and schedules
  • Manage international air movements with a sense of urgency. Ensure correct, on time departure and arrival, undamaged, low cost shipping requirements are met for international air shipments
  • Report and resolve capacity issues or delays by working with various air freight forwarders and logistics vendors. Escalate to Global Forwarding Management if issues can’t be resolved timely
  • Keep record of each shipment, review AWBs and report any discrepancies
  • Develop and maintain reliable carriers to achieve timely performance
  • Identify root cause of issues that may arise, then suggest and implement corrective actions to prevent issues from recurring
  • Prepare accurate shipping reports for upper management on a daily basis
  • Identify opportunities to enhance Global Logistics Freight Forwarding practices and implement consistent processes across the organization
  • Perform other tasks and project as assigned by the Global Logistics Freight Forwarding Manager

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

  • Excellent verbal and written communication skills
  • Proficient in software skills, including Word and Excel
  • Ability to work with little supervision and track multiple processes
  • Outstanding organizational and coordination abilities
  • Detail oriented: attention to accuracy in this role is vital
  • Must have a very strong sense of responsibility for completing tasks and achieving goals
  • Ability to apply knowledge of quality; resolve practical operational problems and deal with a variety oof situations in a high pressure environment
  • Ability to self-motivate, work as a team player, and work in a fast paced environment.
  • Continuous improvement

Equipment Knowledge:

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
  • Experience with WMS, Asana preferred

Experience Requirements:

  • 3+ or more years of experience in Air Freight Forwarding industry
  • Understanding of business processes and operational workflows
  • Understanding of logistics related terminology
  • Bilingual is a plus

Education Requirements:

  • Bachelor’s Degree preferred, or equivalent experience required.

Please Note: At this time we are not offering any employer-sponsored work authorization. ​

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An Insider's view of iHerb

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Chris

Software Development Engineer I (SCS)

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Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."

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Curriculum Developer

What are iHerb Perks + Benefits

iHerb Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Culture
Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
Starting in 2021, iHerb will cover 100% of the monthly costs associated with Blue Shield's health plans. Through the end of 2020, iHerb contributes up to 80% of the associated costs.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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