ABOUT WELL HEALTH

Our Mission: Make healthcare the gold standard in customer service.

What We Deliver: WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover. 

Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually. 

Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. Additionally, WELL Health is proud to recently be named #484 on the Inc. 5000 list of fastest growing private companies, and #133 on Deloitte’s 2021 Technology Fast 500. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare. 

SUMMARY

WELL Health’s Professional Services Organization is looking for an experienced, driven Enterprise Project Manager to oversee the successful deployment of WELL Health’s messaging suite.

You will manage WELL Health’s technology roll-out across an Enterprise health system. You will work with multiple external stakeholders (C-level, IT, compliance, etc.), internal teams (Integration, Engineering, and Sales), and one of WELL Health’s partners to project manage the end-to-end process of implementation. You’ll serve as the guide for one of WELL Health’s most strategically important clients, laying the foundation for a long term partnership.

This is an exciting role for someone that is looking for a fast-paced environment, and who is passionate about improving overall patient experience. 

RESPONSIBILITIES

• Own end-to-end management of implementation for enterprise clients
• Engage with stakeholders to ensure that business requirements are met
• Ensure that projects are delivered on time, on scope and within budget
• Partner with clients and WELL Health teammates to adjust scope as needed
• Contribute to continuous process enhancement and standardization
• Provide mentorship to entry level team members to help further their careers 

REQUIREMENTS

• BA or BS from an accredited 4-year university (or equivalent work experience)
• 5+ years experience in project management, preferably in SaaS operations
• 3+ years experience with healthcare data, including claims, electronic health records and/or patient-reported data
• Excellent oral, written and presentation skills
• Self-motivated, driven individual with strong analytical and problem solving skills
• Thrives in a fast-paced environment and is able to manage multiple projects at once

BONUS

• Government experience and security clearance 
• Master’s degree in Health Administration or Public Health (or related degree)
• Project Management Professional (PMP)
• Remote work experience
• Startup experience
• Strong knowledge of value based care and population health

LOCATION

WELL Health is headquartered in Santa Barbara, CA. This role is remote and open to anyone currently based in the United States. #LI-Remote

WORKING AT WELL

• Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.

• Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!

• Learning and development – frequent events and tools available to help our employees #PursueGrowth.

• Career mobility – we promote from within and have opportunities for employees to transfer between teams. 

• Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.

• Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).

Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc) to hear from our employees about working at WELL Health.

Committed to Diversity, Equity, and Inclusion

WELL Health is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL Health are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. WELL Health is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL Health is committed to providing employees with a work environment free of discrimination and harassment; WELL Health will not tolerate discrimination or harassment of any kind.

Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.