Enterprise Project Manager at WELL Health (Greater LA Area, CA or Remote)

| Greater LA Area | Remote
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ABOUT WELL HEALTH

Our Mission: Make healthcare the gold standard in customer service.

What We Deliver: WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover. 

Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually. 

Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. Additionally, WELL Health is proud to recently be named #484 on the Inc. 5000 list of fastest growing private companies, and #133 on Deloitte’s 2021 Technology Fast 500. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare

SUMMARY

WELL Health’s Professional Services Organization is looking for an experienced, driven Enterprise Project Manager to oversee the successful deployment of WELL Health’s messaging suite.

You will manage WELL Health’s technology roll-out across an Enterprise health system. You will work with multiple external stakeholders (C-level, IT, compliance, etc.), internal teams (Integration, Engineering, and Sales), and one of WELL Health’s partners to project manage the end-to-end process of implementation. You’ll serve as the guide for one of WELL Health’s most strategically important clients, laying the foundation for a long term partnership.

This is an exciting role for someone that is looking for a fast-paced environment, and who is passionate about improving overall patient experience. 

RESPONSIBILITIES

  • Own end-to-end management of implementation for enterprise clients
  • Engage with stakeholders to ensure that business requirements are met
  • Ensure that projects are delivered on time, on scope and within budget
  • Partner with clients and WELL Health teammates to adjust scope as needed
  • Contribute to continuous process enhancement and standardization
  • Provide mentorship to entry level team members to help further their careers 

REQUIREMENTS

  • BA or BS from an accredited 4-year university (or equivalent work experience)
  • 5+ years experience in project management, preferably in SaaS operations
  • 3+ years experience with healthcare data, including claims, electronic health records and/or patient-reported data
  • Excellent oral, written and presentation skills
  • Self-motivated, driven individual with strong analytical and problem solving skills
  • Thrives in a fast-paced environment and is able to manage multiple projects at once

BONUS

  • Government experience and security clearance 
  • Master’s degree in Health Administration or Public Health (or related degree)
  • Project Management Professional (PMP)
  • Remote work experience
  • Startup experience
  • Strong knowledge of value based care and population health

LOCATION

WELL Health is headquartered in Santa Barbara, CA. This role is remote and open to anyone currently based in the United States. #LI-Remote

WORKING AT WELL

  • Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
  • Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!
  • Learning and development – frequent events and tools available to help our employees #PursueGrowth.
  • Career mobility – we promote from within and have opportunities for employees to transfer between teams. 
  • Santa Barbara office perks dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
  • Company perks and benefits MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).

Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc) to hear from our employees about working at WELL Health.

Committed to Diversity, Equity, and Inclusion

WELL Health is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL Health are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. WELL Health is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL Health is committed to providing employees with a work environment free of discrimination and harassment; WELL Health will not tolerate discrimination or harassment of any kind.

Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
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    • PythonLanguages
    • SqlLanguages
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    • ReactLibraries
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    • MailChimpEmail
    • ZoominfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management
    • SmartsheetProject Management
    • TrelloProject Management

Location

We are a SB-headquartered, remote-friendly company that supports a hybrid way of working. We believe in the power of in-person connection. Although our primary way of working is not based on all employees in 1 office every day, we make time for in-person connection during our most meaningful moments
The United We Tech Series: The WELL Health Episode
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An Insider's view of WELL Health

What’s the vibe like in the office?

The WELL team is a group of lively, driven and hardworking individuals. There is always music playing and dogs hanging- making it truly enjoyable to come into the office. The environment is very collaborative and exciting. I feel valued and challenged every day! 10/10 would recommend WELL!

Reid

Regional Sales Director

What kinds of technical challenges do you and your team face?

At the current growth stage of WELL, the biggest technical challenge we face is scaling. As a software engineer, it's an exciting time to be a part of the team. I have a direct role in helping us as we continue to grow and expand our tech stack to scale the organization to the next stage.

Anav

Senior Software Engineer

How does the company support your career growth?

As a Learning and Development Manager, my role is all about creating and implementing ways our entire organization can continue to grow and learn, keeping in mind one of our core values – Pursue Growth. I love the challenge of finding new innovative ways to bring strategic learning solutions to our employees.

Ryan

Learning and Development Manager

What is your vision for the company?

The average American spends more than $10K a year on healthcare, but customer service in medicine is rated the third-worst of any industry. We’re going to change that, giving patients delightful experiences, freeing the industry from clunky, obsolete communication practices, and making healthcare easier and more accessible—for everyone.

Guillaume

CEO

What are WELL Health Perks + Benefits

WELL Health Benefits Overview

At WELL Health, we recognize that our employees lead full lives in and outside of work and need our support both personally and professionally to truly achieve success. We invest in effective, accessible benefits and programs to support all of our employees by nurturing their whole selves. That’s what we call our Whole-Person approach to benefits and culture.

WELL Health's benefits and cultural offerings are robust— and all have the intent to support different aspects of our employees’ lives and focus on the Whole Person:

Low cost medical & dental plans: 5 plan options, one of which is available at no monthly cost to employees.

Groundbreaking access to mental health support: Employees on WELL Health’s healthcare plans can enjoy a $0 co-pay for in-network mental health visits and free, unlimited access to Ginger, the world’s first integrated mental healthcare system.

Fertility benefits for family planning: WELL Health offers a $10,000 lifetime credit for a variety of fertility diagnostic and treatment services for each individual on one of our insurance plans.

Robust & easy parental leave: Our parental leave benefits are truly comprehensive, and include:
-Up to 16 weeks of paid parental leave at 100 percent of base salary for all parents (birthing, non-birthing, and adoptive) welcoming a new child into their family.
-30 days of $30 worth of food delivery.
-Super simple leave planning and management with Cocoon.

Remote-friendly, hybrid work environment: The future of work is now! WELL Health is a Santa Barbara-headquartered, remote-friendly company that supports a hybrid way of working. Our primary way of working is not based on all employees in one office every day, allowing us to continually increase the diversity, experiences, and perspectives of our team. Our employees live and work all around the world!

Career development opportunities: We provide customized learning experiences to strengthen innovation, creativity, empathy and leadership capabilities alongside critical technology skills. Our goal is to ensure all of our employees have the ability to thrive and succeed in their roles and beyond. A few ways we #PursueGrowth at WELL Health:
-Mentor WELL internal mentorship program
-Manager development cohorts
-Individual learning stipends
-Performance development check-ins in real-time

Diversity, equity, inclusion & belonging: WELL Health employees bring their full selves to work. Our multicultural, employee-led Equity Groups reflect our dedication to creating an inclusive, equitable, and diverse workplace. Everyone is welcome to join any group as an identifying member or as an ally.
To learn more about our groups, visit our blog.

To learn more about our Whole-Person benefits and culture commitment and offerings, read our blog.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Available groups: Health & Wellness, Women, Black & Latinx, South Asian, Asian, & Pacific Islander, Indigenous People, Inter-Faith, Sustainability, Parents, Disability, Veterans, and LGBTQIA+.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
All employees on eligible benefit plans receive $0 in-network mental health and well-being benefits.
Retirement & Stock Options Benefits
401(K)
Company Equity
WELL offers stock options through its equity grant plan that vest over a four-year period with a one-year cliff.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Flexibility if employees want to volunteer during normal business hours.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
We offer employees free on-site parking in our lot, and a parking subsidy for when the lot is full.
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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