Engagement Manager

| Greater LA Area
About NuORDER:
NuORDER is a venture-backed, B2B eCommerce technology company revolutionizing the way the $130 billion wholesale business is done. Since 2011, we’ve offered a platform to empower brands and retailers to conduct their business in a smarter, modern, more efficient way and 100% online. We’re digitizing the buying process and currently partnering with over 1,200 brands and 500,000 retailers within different verticals to provide a central place to browse different products and catalogs, access up-to-the-minute sales and inventory data, and place orders any time of day, even via mobile.
 
POSITION SUMMARY:
Professional Services staff engage in onboarding, data integration, and consulting projects for customers and partners of NuORDER. Reporting into the Sr. Director of Services, the Engagement Manager is responsible for the scoping and execution of these engagements. Responsibilities include clarifying and evangelizing NuORDER’s features and capabilities, determining appropriate initiatives for a given customer, scoping and pricing engagements, and ultimately delivering solutions on time and within budget. Additionally, you will act as a change agent helping customers understand how their current wholesaling and B2B processes can be improved and the benefits of replacing their current tools with NuORDER. This position manages the overall service delivery and serves as the primary escalation point and customer sponsor. Your success will derive from your superior communication skills, solution expertise, customer centricity, high degree of organization, and ability to thrive in a fast-paced cross-functional team environment. This position can be based in our Los Angeles or New York City office.

Responsibilities:

  • Understand B2B eCommerce, wholesale retailing, and merchandising principles and have the ability to articulate how the NuORDER solution facilitates best practices
  • Collaborate with sales and account management teams to thoroughly understand and document customers’ business goals and develop and propose solution engagements that will exceed expectations
  • Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes scoping requirements and SOW delivery, developing and managing project plans and schedules, team tasks, success criteria, and budgets
  • Possess deep knowledge of project management best practices and understanding of how to apply them in an effective and appropriate manner across projects with varying levels of complexity and customer sophistication
  • Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement
  • Staff and track project resources including scheduling, task assignment, timecards, and utilization reporting in Salesforce and Professional Services Automation ("PSA") tools
  • Oversee and manage multiple customer engagements simultaneously

Requirements:

  • 3+ years of experience delivering enterprise-level consulting projects in customer facing roles, preferably for professional services or consulting teams within a software company
  • Experience supporting complex data driven business applications in a B2B environment with the ability to apply strategic thinking in the understanding of customer requirements
  • Demonstrated people management and conflict resolution skills, including the ability to influence, negotiate and achieve results through others who are not direct reports or work for external organizations
  • Key player in teams and engagements utilizing agile techniques and frameworks, including sprint and backlog management
  • Ability to multitask and manage multiple projects simultaneously across different time zones
  • Strong analytical thinker with expertise in Excel, Salesforce, and Professional Services Automation ("PSA") tools
  • Bachelor's Degree or equivalent experience

Why NuORDER? 
We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective, and progress to NuORDER’s growth and success. Come join us so we can build together! 
 
BENEFITS:
NuORDER offers a competitive salary and benefits package complete with medical, dental & vision insurance, a matching 401k program, flexible PTO & a wide array of holidays. We also offer paid maternal and paternal leave.
 
As a NuORDER employee, you can expect a variety of learning and development opportunities and a plethora of snacks, coffee, and sparkling water in our fully stocked kitchen! In addition, it’s not unusual for us to have Bagel Fridays, free lunches, game nights, and happy hours to bond as a team!

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Location

In the heart of Century City.

An Insider's view of NuORDER

What’s the vibe like in the office?

Friday Vibes. It's what we call our team's handshake. This means you were next level all week and you are celebrating your achievements great and small with your teammate. I've been here for over 5 years and it's exciting to see how much we've grown over the years, yet we know we can take it to even greater heights. So Friday Vibes = NuORDER!

Susan

Services Director

How does the company support your career growth?

Over the last 5 years, I have worked in 3 different departments and am now help manage NuORDER’s Business Operations. My managers have taken an active interest in my career aspirations and expectations. Not only have I been given the resources I need, I have been mentored by executives who have vast experience in my interest areas.

Steven

Business Operations Manager

What is your vision for the company?

Our vision has always been rooted in revolutionizing the wholesale market allowing brands to sell more in less time with less effort. As we continue to look a ways to improve/evolve, I see NuOrder revolutionizing more than just wholesale, but other markets entirely. Solving for brands in wholesale is just the beginning, the potential is endless.

Jenn

Enterprise Account Executive

What are NuORDER Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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