POSITION SUMMARY

Professional Services staff engage in onboarding, data integration, and consulting projects for customers and partners of NuORDER. Reporting into the Sr. Director of Services, the Engagement Manager, Payments is responsible for the scoping and delivery of our Payment Processing and Credit products. You will help top brands and retailers integrate their internal systems with our eCommerce platform to fully automate the authorization and capture of funds associated with large wholesale orders. Responsibilities include clarifying and evangelizing the features and capabilities of NuORDER Payments, determining appropriate patterns for a given customer, scoping and pricing engagements, and ultimately delivering solutions on time and within budget. Additionally, you will act as a change agent helping customers understand how their current wholesaling and B2B processes can be improved and the benefits of replacing their current payment technology with NuORDER Payments. This position manages the overall service delivery and serves as the primary escalation point and customer sponsor. Your success will derive from your superior communication skills, payment technology expertise, customer outcome focus, and ability to thrive in a fast-paced cross-functional team environment. 

Please note: This position can be located anywhere in the US with a preference for LA/NYC candidates

Responsibilities

• Serve as an expert on NuORDER Payments technology, guiding client engagements and providing input on future product roadmap
• Drive the delivery of data integration projects with third party systems to enable automated orchestration of our Payments capabilities
• Understand B2B ecommerce, wholesale retailing, and merchandising principles and have the ability to articulate how the NuORDER solution facilitates best practices
• Collaborate with sales and account management teams to thoroughly understand and document customers’ business goals and develop and propose solution engagements that will exceed expectations
• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes scoping requirements and SOW delivery, developing and managing project plans and schedules, team tasks, success criteria, and budgets
• Possess deep knowledge of project management principles and understanding of how to apply them in an effective and appropriate manner across projects with varying levels of complexity and customer sophistication
• Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement
• Staff and track project resources including scheduling, task assignment, timecards, and utilization reporting in Salesforce and Professional Services Automation ("PSA") tools
• Oversee and manage multiple customer engagements simultaneously

Qualifications

• Strong background in the payments industry, with deep knowledge of best practices, regulatory considerations, and emergent technologies
• Understanding of flat file and API integrations within the database and ERP landscape
• At least 5 years of experience delivering enterprise-level consulting projects in customer facing roles, preferably for professional services or consulting teams within a software company
• Experience supporting complex data driven business applications with the ability to apply strategic thinking in the understanding of customer requirements
• Understanding of consulting process; solution development, SOWs and contracts, staffing, project management, invoicing, and revenue generation
• Demonstrated people management and conflict resolution skills, including the ability to influence, negotiate and achieve results through others who are not direct reports or work for external organizations
• Led teams and engagements utilizing agile techniques and frameworks, including sprint and backlog management
• Ability to multitask and manage multiple projects simultaneously across different time zones
• Strong analytical thinker with expertise in Excel, Salesforce, and Professional Services Automation ("PSA") tools
• Bachelor's Degree or equivalent experience

ABOUT NuORDER:

NuORDER is the leading wholesale eCommerce platform. Brands &Retailers use NuORDER to deliver a seamless, more collaborative wholesale process, where buyers can browse products, plan assortments and make smarter buys in real-time. The NuORDER platform was engineered with flexibility and scale in mind, empowering businesses of all sizes with enterprise-level technology. Headquartered in Los Angeles, California; NuORDER connects more than 3,000 brands and 500,000 retailers globally, helping them grow and win together. For more information, visit www.nuorder.com

WHY NuORDER?

We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together!

BENEFITS:

NuORDER offers a competitive salary and benefits package complete with health, dental, and vision insurance, a 401(k) plan, stock options, work from home reimbursement and generous/flexible PTO.