Director Program Management

| Los Angeles
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Are you a talented professional that focuses on the planning, execution, and monitoring of project initiatives? Are you a resourceful problem solver that thrives in the identification and definition of creative, effective technology solutions? As a Program Management Director, you help clients’ set-up, manage, and operate their most complex projects, define functional requirements for technology solutions, and design and derive transformative approaches for technology systems.

 

Appetize Technologies, Inc. is looking for a stellar Program Management Director to join our growing Operations Team. This role is a blend of project management and strategy with a major emphasis on communications with key enterprise partners like Madison Square Garden, LA Angels, NY Yankees, Live Nation, etc. You will play a vital part in comprising a polished and cohesive approach to interfacing with key customers during implementation. You will serve as the “air traffic controller” guiding these projects and objectives to deliver against aggressive software development deliverables, time constraints, revenue targets, customer acceptance, and financial goals.

Responsibilities:

 

  • Develop and maintain contact with top decision makers at key clients; participate and lead aspects of the implementation process; contribute to the development of product strategies
  • Work closely with the Appetize product team to develop innovative solutions and integrations for both current and prospective clients
  • Thoughtful Partner engagement: Understand when to engage, who to engage and the appropriate method for the circumstances
  • Produce effective results: Ensure project goals, objectives, milestones and deliverables are achieved on schedule
  • Act as the central point of contact for all program area questions or issues
  • Assume accountability of tracking, monitoring, removing roadblocks and reporting for assigned program area. Delivering high quality service to stakeholders
  • Build relationships and influence others to get things done and drive decision making
  • Planning project milestones/tasks, schedules and resources
  • Communicate schedules, updates, status, major decisions, risks and blockers
  • Requirements gathering: Includes appropriate stakeholders to properly collect comprehensive requirements
  • Facilitate or create appropriate project documentation. Define and socialize standards for future enterprise clients

 

Key Skills/Requirements:

  • 7+ years of enterprise program and implementation management experience
  • 7+ years planning and managing project initiatives or delivering systems
  • Experience with projects involving solution development based on web or mobile application architecture
  • Experience translating requirements into optimized designs and identifying alternatives
  • Excellent teamwork skills including written and verbal communication skills
  • Moderate Travel
  • Metrics driven decision making

 

Desired Skills/Requirements:

  • MBA
  • PMP Certification
  • Scrum Master Certification
  • POS, restaurant and retail product management experience a strong plus

Appetize

About Appetize:

Appetize, the Los Angeles based Point-of-Sale technology company, is serving its modern ordering and payment technology to over 400 enterprise businesses. We're a a fast-growing and disruptive technology company that is steadily replacing legacy point of sale systems in the sports and entertainment, education, and professional industries. Appetize marquee venues including, Madison Square Garden, US Bank Stadium, University of North Carolina, and the San Jose Convention Center. Appetize redefines the ordering and payment process through its POS, handheld, kiosk, and inventory products for operators, as well as its mobile ordering platform for fans. For more information, visit www.appetizeapp.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • PardotEmail
    • SalesloftEmail

Location

6601 Center Drive West , Los Angeles, CA 90045
6601 Center Drive West , Los Angeles, CA 90045

Insider's spotlight

What’s the vibe like in the office?

I started at Appetize when it was (literally) in a garage as one of the first 10 employees. Even as the company nears 200 employees, it has never lost its startup charm. Everyone up the ladder is approachable and truly fun to be around – both inside and outside of work. It’s my first job where I don’t know how many hours are left in the day!

Mike

Operations Product Manager

What makes someone successful on your team?

Someone who will take initiative, ask questions, be excited about learning, and have innovative ideas while keeping company goals in mind. This does not come from putting in long hours, but from putting in meaningful and productive time to work on projects that are priorities not only for the short-term but the long-term success of the business.

Courtney

Controller

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Outings
Dental
Fitness Subsidy
Game Room
Happy Hours
Health Benefits
Parking
Stocked Kitchen
Unlimited PTO
Volunteering Opportunities
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