CUSTOMER SUPPORT - FULL-TIME

DigiFabster is a disruptive manufacturing software company based in Pasadena, California. DigiFabster’s innovative instant quotation technology allows manufacturing companies to analyze CAD file geometry, provides DFM checking & estimates engineering part pricing instantly.

DigiFabster shortens the ordering process from days/weeks to minutes, increases the efficiency of communication between engineers and manufacturers, and reduces overall time of production. DigiFabster is used by hundreds of manufacturing companies across the U.S., Europe, and in 40 additional countries.

Founded in 2015, DigiFabster manages more than 50,000 customers and generated $15 million in revenue for manufacturing businesses across the globe. DigiFabster is a venture-backed company with offices in the US and Europe.

CUSTOMER SUCCESS MANAGER RESPONSIBILITIES:

Our Customer Success Managers work with Sales Development Representatives and handle all customer product demonstrations. They work closely with customers to help them get the most from DigiFabster software to grow their business.

We’re searching for passionate, hard-working individuals that enjoy working with like-minded professionals in a thriving, fast-paced company.

We’re a driven and dedicated team; a priority will be placed on guiding your career path making every effort to foster growth and help you achieve your professional goals and aspirations.

ESSENTIAL FUNCTIONS

PRESENTATION: Demonstrating our software or co-hosting on-line sessions with sales representatives, educating prospects how DigiFabster can address their needs, help with efficiency while offering a timely return on investment. 

SUPPORT: Assisting our DigiFabster customers with technical support matters as they learn to incorporate the tool into their back-office process.

TECHNICAL EXPERTISE: Support sales team members; help them identify any challenges our customers may be experiencing in their day-to-day business endeavors, educate the team and address all technical questions. 

Report directly to VP Sales in the local office or remotely. 

REQUIREMENTS

●      Bachelor's degree in Mechanical Engineering or related field

●      Minimum 2 years of 3D Printing/CNC/sheet metals/Injection molding and CAD Experience

●      Personable, hardworking, autonomous, team player with a positive solution-oriented attitude and excellent customer service skills

●      Strong written and verbal skills; ability to present to ‘C’ level executives, owners and end users alike

●      Strong LISTENING skills; allowing one to hear what the prospective customer is saying (what they need) and assist in a timely professional manner

●      Multitasking ability; able to contribute to a positive environment and work well with team members and customers alike

If you believe you have what it takes; and have a strong desire to be part of a world class organization… we look forward to hearing from you.

WHY DIGIFABSTER?

●      Opportunity to have an impact in a fast-paced culture to accelerate our growth.

●      Dynamic, international team with multicultural background

●      We offer generous health insurance benefits including dental + vision with 24 PTO days per year

●      401k plan

●      You work hard, you play hard. We believe in a healthy work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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