CMMS Implementation Manager (Maintenance & Reliability Consultant)

| Greater LA Area
UpKeep, a venture-backed tech startup, is looking for a Maintenance and Reliability Professional to take on a full-time CMMS Implementation Manager role at our HQ in Westwood, CA.
As a CMMS Implementation Manager, you will be responsible for managing the onboarding experience for new customers. You will be the key driver in new customers’ implementation and team adoption by providing onsite and/or remote implementation services. In addition to assisting UpKeep customers, you will help maintain and improve our implementation processes and collateral for the Implementation and customer success management teams.

We're focused on remaining the leading mobile, cloud-based asset and facility management solution by constantly improving our Software as a Service (SaaS) delivery model and always putting our customers first!

The Role:
  • Work with new Mid-Market and Enterprise customers to configure their UpKeep account to meet their specific business needs.
  • Serve as a subject matter expert for CMMS and UpKeep best practice implementation strategies.
  • Establish and continuously educate yourself on reliability and maintenance of best practices to provide value to new customers. 
  • Act as the key Project Manager to ensure accurate completion of numerous onboarding tasks
  • Assist customers with the migration of advanced data into the customer’s UpKeep account (ie Parts, Preventative Maintenance schedules, Checklists, Meters)
  • Supports system integrations between UpKeep in other cloud base software systems. 
  • Provide an excellent customer experience through high-quality communication and interactions.
  • Drive process improvements for the Implementation team
  • Identify areas for improvement in the customer experience from both our product and internal processes. 
  • Advocate for customer needs cross-departmentally
  • Drive effective project management and training based on industry best practices. 
  • Travel to client sites throughout the US.
  • Help educate the Implementation Team on reliability and maintenance best practices and standards

Qualifications:
  • 3+ years of experience with asset management, reliability-centered maintenance, and/or CMMS software implementation is preferred 
  • Self-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate and work well with others
  • Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
  • Excellent in-person and web presentations skills
  • Strong written and verbal communication skills
  • Proven track record in being able to meet and exceed KPI goals for onboarding
  • Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
  • Bachelors degree preferred 
  • Maintenance-related certification is preferred (CRE, CMRP, CMRT) 

The Benefits: 
In this full-time role, you'll receive top-notch benefits such as equity/stock options, paid holidays, unlimited vacation/sick time, 401k, and very affordable health insurance options. Employees here love our casual dress code, fully stocked kitchen, focus on sustainability, weekly catered lunches, and dog-friendly office. We value a work/life balance and believe that family and personal health should always come first.

The Company: 
We take the work out of work orders! Founded in 2014, our mission was to empower technicians, maintenance teams, and facility managers to be more productive through the adoption of new technology. Today, we have developed a mobile-first, cloud-based solution that is simplifying maintenance and asset management across dozens of industries around the world. We're focused on remaining the industry-leading Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) solution by always focusing on our customer's needs and pushing constant innovation. 

We currently employ 70 amazing people that work together to ensure 200,000+ global users achieve their goals! After graduating from Y Combinator, we’ve raised $50M in capital funding (Series A & B) from some of the top VC’s in the world, including Emergence Capital (Salesforce.com and ZOOM) and Insight Partners (DocuSign & Twitter). Only 1% of venture capital is funneled towards the deskless workforce, yet 80% of the global workforce is not sitting at a desk. We are investing in the future of maintenance and the underserved deskless worker.

UpKeep the #1 Facility Management Software by GetApp & Gartner, #1 for Usability by Software Advice, and #1 Easiest to Use CMMS by G2 Crowd. We've also been recognized as a "Best Place to Work" by Built in LA! 

Check us out at: 
https://www.onupkeep.com
Interested in our company culture?
https://www.onupkeep.com/blog/upkeep_company_culture/
Learn about our hiring process: 
https://onupkeep.com/blog/5-tips-for-applying-to-jobs-at-upkeep/
UpKeep is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Throughout our interview process, if you need a reasonable accommodation due to a disability, please email us at: [email protected] 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • JIRAManagement
    • SalesforceCRM

Location

We just moved into a new office in Westwood Village near UCLA! We can walk to 30 different restaurants, 2 gyms, Whole Foods, and Trader Joes.

An Insider's view of UpKeep Technologies

What’s the vibe like in the office?

We have created a very casual work environment. We don't believe in strict rules or corporate dress codes. We trust our employees to get their work done and refuse to micromanage. We foster personal and professional growth, but we like to have fun too!

Tyler

Staff

What are UpKeep Technologies Perks + Benefits

UpKeep Technologies Benefits Overview

We have worked very hard to develop an inclusive company culture. Full-time employees here receive top-notch benefits such as equity, unlimited vacation & sick time, 401k, paid holidays, and very affordable health insurance options. We think you'll love our casual dress code, fully stocked kitchen, draft cold brew, meditation rooms, focus on sustainability, weekly catered lunches, and dog-friendly office. We value a work-life-balance and believe that family and personal health should always come first. Our mission is to empower maintenance teams to revolutionize their businesses and we are constantly celebrating the impacts we make.

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team Workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Acme Co. hosts lunch and learn meetings weekly.
Cross-Functional Training Encouraged
Promote from Within
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