TigerConnect
Santa Monica, CA

Client Project Manager at TigerConnect

| Santa Monica
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LOCATION:       Santa Monica, CA or Remote
TITLE:                Client Project Manager
REPORTS TO:   VP, Professional Services

At TigerConnect, we’re on a mission to transform and improve communication and workflow in hospitals and the healthcare industry overall. This is without a doubt a tall task, but one that we believe is possible with the right group of dedicated, thoughtful trailblazers. Today some of the largest organizations rely on TigerConnect to send millions of messages every day, and to sleep well at night knowing their messages are safe. We’re a fun, hungry, innovative group of people who are passionate about transforming the way individuals and organizations communicate.

The TigerConnect team is seeking a Client Project Manager focused on our scheduling division. This role is responsible for onboarding and training new clients on our scheduling platform. Responsibilities include installing core products, configuring client specific product options, and training new clients remotely and/or onsite. The Implementation Project Manager will also assist clients in identifying use cases where the solution creates efficiencies – ultimately driving outcomes and ROI for the client.

What You'll Own:

  • Establish deep subject matter expertise across TigerConnect scheduling product line
  • Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations that meet targeted live dates
  • Provide initial onboarding and configuration of our scheduling system for new clients
  • Train end-users (physicians, administrators and staff) via phone, webinar, and on-site on the scheduling functionality
  • Monitor and report the effectiveness of clients in training
  • Further develop, maintain and prepare materials needed to facilitate training and client success
  • Solicit feedback from customers about effectiveness of training and seek out opportunities to continuously improve practices.
  • Provide consistent communication of status of the implementation effort to the client
  • Act as the client’s technical advocate, managing issues that may arise

What You've Accomplished:

  • Healthcare industry knowledge and experience
  • Experience with physician scheduling systems and/or clinical communication software a huge plus
  • Self-starter who thrives in an entrepreneurial, fast-paced environment with the demonstrated ability to work well with others
  • Superior organizational skills – demonstrated ability to multi-task and manage multiple projects at a time while maintaining clear attention to detail
  • Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non-technical personnel
  • Proficiency in the MS Office Suite - particularly PowerPoint and Excel
  • Familiarity with SaaS business models a plus
  • Demonstrated success in a project management role
  • Bachelor's degree and 2+ years experience
  • Ability to travel up to 20%

Who We Are:

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes.

Trusted by more than 6,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. 

It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Tech Startups in Santa Monica (2019 & 2020) and a Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019). TigerConnect currently has over 150 employees with offices in Santa Monica, San Jose, and Shanghai.

Why We’re Different:

  • Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
  • A fun environment that embraces a “work hard-play hard” culture
  • We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
  • This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
     

TigerConnect is an Equal Opportunity Employer.

*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.

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Where we are

2110 Broadway, Santa Monica, CA 90404

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ErlangLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen
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What are TigerConnect Perks + Benefits

TigerConnect Benefits Overview

- Prime office space in the major tech ecosystems of California (Silicon Beach and Silicon Valley) each complete with a loaded kitchen and tons of other perks (rock climbing wall, food trucks, yoga, happy hours & more)
- An opportunity to work closely with a proven executive team, board, and growth-focused leaders (www.tigerconnect.com/about)
- A fun environment that embraces a “work hard-play hard” culture
- Competitive salaries
- Medical, dental, and vision benefits
- 401K with matching plan
- Life Insurance coverage
- Group Long Term Disability
- FSA & Dependent Care
- Employee Assistance Programs (EAPs)
- Additional Voluntary Insurances (legal, pet and critical illness)
- Exclusive discounts for destination travel, restaurants, and much more

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to _12__ weeks of parental leave for the primary caretaker.
Flexible Work Schedule
Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
TigerConnect sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
TigerConnect provides weekly Wednesday Food Trucks and a fully stocked kitchen with various snacks, breakfast and lunch foods.
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
TigerConnect offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
TigerConnect hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes : 1-to-1 programs, Cross-department programs, Leadership mentoring.
Online course subscriptions available
Customized development tracks
Paid industry certifications
We have paid industry certifications available.

An Insider's view of TigerConnect

What does your typical day look like?

One of my favorite things about TigerConnect is the transparency and openness of the company. We kickoff each week with a company all-hands where the strategy and vision are discussed.

Everyday is different - while some companies are slowing down, TigerConnect is accelerating which means more projects and the ability to really make an impact.

Les

Sr. Web Developer

How has your career grown since starting at the company?

Leadership at TigerConnect always encourages me to expand and apply my knowledge into other areas. I applied myself to work on projects across all platforms with cross-functional teams. This helped me grow from QA Eng to Sr. QA Eng and then to the Mobile QA Manager. I've always liked to explore, learn and grow and TigerConnect allows me to do that.

Yelena

Mobile QA Manager

How do you empower your team to be more creative?

I think it starts with being a collaborative leader. I find the most effective way to inspire creativity is to present challenges to my team members and ask them to solve problems. COVID has created a myriad of opportunities for our healthcare company to solve challenges for our healthcare clients.

Sarah

Chief Customer Officer

What kinds of technical challenges do you and your team face?

My team is responsible to provide product support for our customers. We have to be empathetic and understanding of their situations and able to provide in-depth knowledge of our products and their functionality. To accomplish this, we ensure training and documentation is current and have designated SMEs for the products and services we offer.

Jose

Sr. Director, Client Care

Jobs at TigerConnect
18

All Jobs
All Jobs
Finance
Design + UX
Dev + Engineer
HR + Recruiting
Operations
Product
Sales
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