Project Manager, Transparency Reporting

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Trust & Safety (T&S) Team plays an important role in protecting our Snapchatters from content that violates our terms of service or Community Guidelines — while constantly embodying our values of Kind, Smart, and Creative. The T&S team helps create a safe platform experience so that all of our users around the world are empowered to enjoy their experience on our platform, every day. We take great pride in our work as digital first responders and hope you would consider joining us. 

We are seeking a dedicated Project Manager to oversee our Transparency Reporting (TR) efforts and to support our regulatory compliance efforts. They will be at the forefront of our efforts to navigate an increasingly complex regulatory environment and to transparently communicate about Snap’s safety ecosystem with our user base and community. We are looking for someone passionate about safety and transparency. They should be detail oriented, action oriented and organized. We hope they can bring a strategic mind to complex operational tasks. 
 

This individual will own projects from end-to-end; they will be expected to not only manage timelines and contributions across a wide array of cross-functional partners, but also to “get their hands dirty” to solve problems, analyze data, draft portions of our reports and publish content for external audiences. In the process, they will work closely alongside our Trust & Safety leadership, as well as Safety Legal, Data Science, Policy and Product.
 

Due to the nature of Trust & Safety work, you should be willing and able to work with sensitive issues and content that may be considered offensive or disturbing. Our team has carefully devised measures and support in place to ensure wellness for all our team members.

The Project Manager's scope will be approximately 80% focused on Transparency Reporting and 20% on supporting regulatory compliance. This is the approximate breakdown at this time, but that can change in response to the regulatory and compliance landscape. 

Transparency Reporting (TR) Responsibilities (~80%)

• Project Management: Manage the calendar and deadlines for all Transparency Reports. This includes preliminary report drafting, interpreting metrics, building documentation of decision flows, overseeing timely contributions from cross functional partners including Data Science and Legal, managing formal reviews and approvals, and publishing public-facing reports onto Snap’s website.

• Analysis & Adaptation: Track metrics year-round, assess trends and insights from within the reports, and ensure appropriate data architecture is in place for new products and features. Taking action on these findings will make Snap safer.

• Optimization: Drive ongoing improvements and automations of the current TR approach.

Regulatory Compliance Duties (~20%)

• Project Management of New Workflows: Manage the setup of new bespoke workflows for growing regulatory obligations.

• DSA Audit Support: Work with internal and external audit partners to demonstrate Trust & Safety’s compliance and manage workstreams that emerge from the audit period.

• RFI/Inquiry Support: Support responding to inquiries from regulatory bodies.

Assorted Trust & Safety Enablement Support

• Ad hoc support for other strategic and operational projects to drive scaling and optimization initiatives across Trust & Safety policy, tooling and vendor management.

• (On occasion) investigate abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report.  

• Able to coordinate large-scale and technical projects across multiple teams at the same time.

• Able to collaborate with stakeholders across many layers of the business; ability to translate between technical and non-technical teams and executives.

• Meticulous attention to detail.

• Excellent verbal and written communication skills.

• A track record of identifying gaps and solutions via root cause analysis and qualitative and quantitative research, building out documentation of decision flows, and implementing new processes – from a policy, operations, and/or tooling perspective.

• Great judgment in complex situations and ability to problem-solve, both independently and with peers or management.

• Analytical ability to understand data and work with basic excel and content management systems

• An understanding, and ability to quickly develop an understanding, of a complex operational safety ecosystem.

• A passion for Snapchat, online safety, and creativity.

• Prior experience with topics related to Tech Regulation, Transparency Reporting or Trust & Safety is a plus.

• 3 - 6  years of relevant experience 

• Bachelor's degree or equivalent experience

Preferred Qualifications:

• Experience with Trust and Safety, Transparency Reporting, or Regulatory compliance in a tech company or in an academic setting

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C:

This position is eligible for equity in the form of RSUs.